URGENT, dissapearing emails after quarant |
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pjagmo 
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Joined: 13 September 2006 Status: Offline Points: 4 |
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 Topic: URGENT, dissapearing emails after quarantPosted: 19 September 2006 at 7:50am |
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Hello all. We have big problems with emails that are dissapearing after they have been released from quarantine. We get a couple of calls a week from customers + we have the problem ourselves. I cannot figure out why and when it is happening and nothing is seen in the log, in fact we had a case today where one of my co-workers had the problem so i checked in the logfile and i could not even see the release event from quarantine. Thankful for swift help. Best regards Patrik |
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LogSat
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Joined: 25 January 2005 Location: United States Status: Offline Points: 4105 |
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Posted: 19 September 2006 at 8:37am |
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Patrik,
Could you please zip & email us SpamFilter's activity logfile for the day this happened? We'd also need the FROM and TO email addresses so we can locate the email in the log, and possibly the apporoximate time the quarantine release occurred. |
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pjagmo
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Joined: 13 September 2006 Status: Offline Points: 4 |
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Posted: 19 September 2006 at 8:58am |
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Roberto. Sorry, this email was not lost (human error). The next time i have a real case i will do as instructed. Best Regards Patrik |
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