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URGENT, dissapearing emails after quarant

Printed From: LogSat Software
Category: Spam Filter ISP
Forum Name: Spam Filter ISP Support
Forum Description: General support for Spam Filter ISP
URL: https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=5800
Printed Date: 04 November 2025 at 4:08am


Topic: URGENT, dissapearing emails after quarant
Posted By: pjagmo
Subject: URGENT, dissapearing emails after quarant
Date Posted: 19 September 2006 at 7:50am

Hello all.

We have big problems with emails that are dissapearing after they have been released from quarantine. We get a couple of calls a week from customers + we have the problem ourselves.

I cannot figure out why and when it is happening and nothing is seen in the log, in fact we had a case today where one of my co-workers had the problem so i checked in the logfile and i could not even see the release event from quarantine.

Thankful for swift help.

Best regards

Patrik


Replies:
Posted By: LogSat
Date Posted: 19 September 2006 at 8:37am
Patrik,

Could you please zip & email us SpamFilter's activity logfile for the day this happened? We'd also need the FROM and TO email addresses so we can locate the email in the log, and possibly the apporoximate time the quarantine release occurred.


-------------
Roberto Franceschetti

http://www.logsat.com" rel="nofollow - LogSat Software

http://www.logsat.com/sfi-spam-filter.asp" rel="nofollow - Spam Filter ISP

Posted By: pjagmo
Date Posted: 19 September 2006 at 8:58am

Roberto.

Sorry, this email was not lost (human error). The next time i have a real case i will do as instructed.

Best Regards

Patrik


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