The SpamFilter service terminated unexpec |
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sirrar 
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Joined: 26 January 2005 Location: Denmark Status: Offline Points: 44 |
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 Topic: The SpamFilter service terminated unexpecPosted: 23 July 2007 at 10:07am |
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Hi
Yesterday evening spamfilter service stopped. It has never done this before. This is from my event viewer. The SpamFilter service terminated unexpectedly. It has done this 1 time(s). Whe you reply you can of course get the full logfile from yesterday. running spamfilter 3.5.4.692 on Windows 2003 R2 Enterprise with SP2 againt SQL Server 2005 Enterprise with SP2. Have been running with these version since 3.5.4.692 was released.
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Best regards...
Torsten Egebirk MCTIP: EA/SA - MCSE - MCSA - CCA - CCNA |
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Desperado
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Joined: 27 January 2005 Location: United States Status: Offline Points: 1143 |
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Posted: 23 July 2007 at 11:26am |
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Torsten, I have seen this occasionally and have the service set to automatically restart in the service recovery options. That way, it simply restarts and I can later look at logs to attempt to see what nailed me. |
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The Desperado
Dan Seligmann. Work: http://www.mags.net Personal: http://www.desperado.com |
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quat.net
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Joined: 24 July 2007 Location: Germany Status: Offline Points: 5 |
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Posted: 24 July 2007 at 2:01am |
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Hi, I have the same problem like Torsten. It looks like the SpamFilter have problems scanning .PDFs here is the Log 07.22.07 01:21:55:328 -- (3712) - MAPS search done... I have tried another hardware and OSs but it happens again and again. Any ideas ?? Franky |
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LogSat
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Joined: 25 January 2005 Location: United States Status: Offline Points: 4104 |
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Posted: 24 July 2007 at 4:11pm |
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Franky,
The error you reported in red above should have been addressed in build 3.5.4.697 (please see following release notes). If you can post the errors relative to that latest build we'll be able to see if there's a different issue you are experiencing. // New to VersionNumber = '3.5.4.697'; {TODO -cNew : PDF image filter now scans, in addition to content type "application/pdf", also "application/x-pdf"} {TODO -cNew : The keywords filter now also scans for text contained within PDF attachments} {TODO -cNew : In SFE, a new table "tbl_logindomains" is added and a new field is added to the tbl_logins to prepare for the new ASP-based web interface for SFE} {TODO -cFix : Exception occurred during DumpLog: Cannot open file "nnnnnnn.log". The process cannot access the file because it is being used by another process} {TODO -cFix : Spam emails with multiple recipients, where one of them caused a match in the AutoWhiteListedForceDelivery, were not split correctly and were delivered to every recipient instead of just the whitelisted one} {TODO -cFix : Warning: error (1) scanning PDF for spam - Access violation at address 005BEEED in module 'SpamFilterSvc.exe'} {TODO -cFix : Exception occurred during TTerminateIdleThreads.Execute: Invalid floating point operation} {TODO -cFix : Exception occurred during TTerminateIdleThreads.Execute: Access violation at address 0040A753 in module 'SpamFilterSvc.exe'} |
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jerbo128
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Joined: 06 March 2006 Status: Offline Points: 178 |
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Posted: 24 July 2007 at 6:13pm |
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I have also had this issue of the service shutting down. Now running SFE 697. Has happened 3-4 times. Not enough for me to squeel about, but thought I'd mentioin it now so you can tally.
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sgeorge
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Joined: 23 August 2005 Status: Offline Points: 178 |
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Posted: 25 July 2007 at 1:04am |
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jerbo, if you too could post some of the errors generated after your upgrade to the 697, it sounds like that's what Roberto's looking for.
Stephen |
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jerbo128
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Posted: 25 July 2007 at 9:01am |
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Here's the logfile from the thread that failed and caused the restart. I did omit other threads in between. Let me know if you need more of the logfile. Running SFE .697 07/24/07 08:45:37:140 -- (3460) Connection from: 82.159.35.62 - Originating country : Spain |
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LogSat
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Joined: 25 January 2005 Location: United States Status: Offline Points: 4104 |
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Posted: 25 July 2007 at 10:42pm |
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jerbo128,
On the line: 07/24/07 08:45:39:375 -- (3460) Exception occurred during RECEIVEMESSAGE: ( 1) Access violation at address 00405CA8 in module 'SpamFilterSvc.exe'. Read of address 0009C2EF -- Is that actually all there is in the log? In theory there should be more "stuff" after the two dashes... If so, could you please post that as well? |
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quat.net
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Joined: 24 July 2007 Location: Germany Status: Offline Points: 5 |
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Posted: 26 July 2007 at 1:49pm |
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Opps... it happens again... First I thought my SF is running fine after upgrading to .697, The service automaticly is restarting after a few seconds. 07.26.07 18:05:06:885 -- (6184) Connection from: 193.174.9.254 - Originating country : Germany This happens whiles scanning PDFs but not all PDFs. have a nice day Franky |
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QUAT.NET GmbH
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LogSat
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Joined: 25 January 2005 Location: United States Status: Offline Points: 4104 |
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Posted: 26 July 2007 at 8:32pm |
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Franky,
If you can please zip and email us the entire logfile for SpamFilter we'll be able to find out with more certainty what is happening. It does appear that there is however a problem from your section of log, possibly with certain formats of PDFs. Currently the only way to disable the PDF image filter is to disable the entire image filter in SpamFilter. We'll create a new build shortly that will allow to disable the PDF image filter independently from the image filter. If you are able to forward us one of the emails containing the PDF that is appearing to cause this problem, we'll be able to find immediately if there is indeed a bug, and if so, patch it right away. If for example you are able to retrieve the email from porsche.financial@porsche.de to dirk.brincks@porsche-essen.de above, that should contain the PDF attachment in question. |
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quat.net
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Joined: 24 July 2007 Location: Germany Status: Offline Points: 5 |
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Posted: 27 July 2007 at 4:38pm |
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Hi Roberto, Logs are in your FTP-box. |
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QUAT.NET GmbH
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because there are 300-500/hour good mails|
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