I have a user which attempts to send Excel sheets into one of our filtered domains.  Occassionally, the keyword filter triggers on something in the attachment (false trigger - I've checked) which forces the mail to the quarantine as it should. This causes a delay in the actual receipt of the mail because it has to be manually forwarded.

To resolve the problem, I have added the user's email address to the unfiltered email list....eg. xyz@aol.com....  The user has their email address set to XYZ@aol.com which is not normally a problem since most things are case insensitive...

however... SpamFilter still filters the email and quarantines the message...

The only thing I can figure is a case-sensitive search or something similar.  I have tried keying the address with the uppercase letters but it reverts to all lower when read back into the program...

HELP!!

Thanks,

Roy

here is my follow-up to the unfiltered/forcedallow list question:

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here is how I duplicate the situation.

First I create an e-mail profile with my from address being "derk@somedomain.com".  Then I send a message to myself, containing content that was quarantined from a previous spammer, at another address routed through the spam filter.

the message will be quarantined as expected.

If I send the message through and the e-mail address is added to the ForcedAllow list everything is fine.  I can send the exact same message and it goes through as expected.

If I change my e-mail profile and make my from address  "DERK@somedomain.com", send the same message, it gets quarantined.

How can this be corrected?