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Unable to modify White List

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dave.m View Drop Down

Joined: 05 August 2009
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Post Options Post Options   Thanks (0) Thanks(0)   Quote dave.m Quote  Post ReplyReply Direct Link To This Post Topic: Unable to modify White List
    Posted: 15 September 2009 at 10:41am
We host e-mail for several domains, and are using the Enterprise version of SpamFilter.

One of those domains would like to auto-whitelist a From E-mail address. 

When i go into the Enterprise Spam Filter settings, I select that domain, and uncheck the use defaults checkbox.  I hit the Post Edit button, and it saves that this domain is now not using the defaults.

I choose Black/White Lists, and under White Lists type in the e-mail address under the "Excluded FROM Emails" tab. 

I click the Save Settings button, and then the Close button.

When I go back to the same screen and choose the domain I made the change for - the e-mail address no longer shows up in the list, and when I navigate to the C:\Program Files\Spamfilter\domains directory - it does not look like the change was ever saved.  (I'm guessing there should be a folder with the domain I made the change to but currently the only folders in this one are ALL DOMAINS and SFI.)

Do I need to manually create the folder for the domain under the domains folder?  Or is there another reason that this isn't working - like maybe I'm performing the steps in the wrong order?

Thanks in advance,

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LogSat View Drop Down
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Admin Group

Joined: 25 January 2005
Location: United States
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 15 September 2009 at 11:18pm

The procedure you describe is correct, and the address should indeed appear there. Could you please zip and email us the section of SpamFilter's activity logfile containing the 5 minutes before and the 5 minutes after of entries around the time you click the "Save Settings" button (email to, so we can take a better look?
Roberto Franceschetti

LogSat Software

Spam Filter ISP
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