spamfilter has stalled twice in last 2 days |
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Terry 
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 Topic: spamfilter has stalled twice in last 2 daysPosted: 29 August 2014 at 11:59am |
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I am on v4.6.0.113. Twice during the last 2 days spamfilter has stalled and stops processing transactions. I can't see anything meaningful in the logs just a break in the processing until we either restart the service of reboot the machine...nothing shows in the event logs either...
here is an excerpt from the logs: 08/29/14 07:01:11:423 -- (256260240) Detected TCP Connection: 181.31.207.65 08/29/14 07:01:11:423 -- (105656384) Resolving 50.194.112.129 - 50-194-112-129-static.hfc.comcastbusiness.net 08/29/14 07:01:11:423 -- (256260240) Connection from: 181.31.207.65 - Originating country : Argentina 08/29/14 07:01:11:423 -- (256260240) GreyList limbo - Added 181.31.207.65 08/29/14 07:01:11:423 -- (256260240) IP is in not in GreyList Allowed. Disconnecting: 181.31.207.65 08/29/14 07:01:11:423 -- (256260240) No Data Received 08/29/14 07:01:11:423 -- (256260240) Disconnect 08/29/14 08:07:31:018 -- SpamFilter ISP v4.6.0.113 Listening on all IPs port 25 - SSL port 465 (64bit service mode) 08/29/14 08:07:31:720 -- (93876864) Found new domain in tbl_LocalDomains: SFI. Creating new FilterObject 08/29/14 08:07:31:861 -- (93876864) Detected differences in file timestamps - forcing DB export 08/29/14 08:07:31:923 -- (93876864) Reloading filter.ini: domains\SFI\Filters.ini 08/29/14 08:07:31:923 -- (93876864) Reloading file for tbl_LocalDomains: domains\SFI\AllowedDomains.txt (93 bytes) 08/29/14 08:07:32:032 -- (93876864) Reloading file for tblWL_EmailsFrom: domains\SFI\excludefrom.txt (1090 bytes) |
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LogSat
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Joined: 25 January 2005 Location: United States Status: Offline Points: 4104 |
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Posted: 29 August 2014 at 4:54pm |
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Terry,
We'd need to see the entire SpamFilter activity logfile to get a better idea of what is happening. Can you please zip us the following so we can take a look: • SpamFilter's activity logfile for today • The \SpamFilter\Domains directory structure (if the files containing any of your blacklists/whitelists are outside that directory tree, please include those as well. If the zipped file is over 8MB in size, I'll send you via PM the URL where you can upload the file. |
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LogSat
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Posted: 29 August 2014 at 11:19pm |
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Terry,
We received the files, thank you. While we're still going thru the logs, I noticed that SpamFilter was shut down gracefully at exactly 6:00AM, and restarted a few seconds after that. Then just like you said, an hour and a minute afterwards at 7:01 all activity simply stops. Could you please confirm that the shutdown at 6AM was either performed by a scheduled task or performed manually by an admin, so we can eliminate it from being related to the issue an hour later? Also, could you please also upload us the logfile for the previous time this happened, in the hope we see some correlating events? Thanks, Roberto
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Terry
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Posted: 30 August 2014 at 9:36am |
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the shutdown is scheduled every day at 6am so this was expected. Still trying to figure out how to upload the second log...the upload to the cloud doesn't seem to take yet...
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Terry
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Posted: 30 August 2014 at 9:43am |
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still unable to upload the second log...do you need to send me another upload link?
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LogSat
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Posted: 30 August 2014 at 7:24pm |
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Yes, I saw several incomplete uploads. As an upgrade of the OwnCloud website was due anyways, we proceeded with the upgrade just now. Could you please try again to see if that works?
If not, unless you have a URL where I can download them from your website, I can setup an FTP site for you to upload. I'm sorry for the trouble, Roberto
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Terry
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Posted: 31 August 2014 at 10:19am |
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I have uploaded the logfile...you should see it stopped at 3pm and we did not catch the fact that it was not running till the next morning...
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LogSat
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Posted: 31 August 2014 at 8:35pm |
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Terry,
We're still looking to see if there are commonalities between the two logs at the time spamFilter stopped processing traffic. In the meantime, we see that on both days at 6AM SpamFilter was stopped than then restarted a few seconds later: 08/27/14 06:00:03:102 -- Shutting down all threads. Please wait up to 15-20 seconds.... 08/27/14 06:00:12:774 -- SpamFilter ISP v4.6.0.113 Listening on all IPs port 25 - SSL port 465 (64bit service mode) ............... 08/27/14 15:00:20:926 SpamFilter stopped with no reason 08/29/14 06:00:02:968 -- Shutting down all threads. Please wait up to 15-20 seconds.... 08/29/14 06:00:09:894 -- SpamFilter ISP v4.6.0.113 Listening on all IPs port 25 - SSL port 465 (64bit service mode) ............... 08/29/14 07:01:11:423 SpamFilter stopped with no reason Is there an automated process that caused this to happen? If so, does it only occur at 6AM? When SpamFilter stopped processing traffic (times in bold above), when you logged onto the server did you still see SpamFilter's GUI on screen (or the SpamFilterSvc.exe process running), or did SpamFilter completely crash/shutdown?
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Terry
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Posted: 01 September 2014 at 9:48am |
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Yes we have an automated process that shuts down the spamfilter service at 6am and restarts it a few minutes later....and when it was stalled the service was still running however we could not get to the gui. We could however at least once restart the service and get it running (I did not find it the second time I believe the person restarted the server )
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