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No system tray icon

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    Posted: 04 August 2008 at 7:59pm
If I log on to the machine running the spam filter, I cannot see the system tray icon. The only way I can open it is in standalone mode, but this doesn't show any real time data. Any ideas on how to open it manually?
 
 


Edited by insitec - 04 August 2008 at 9:16pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 04 August 2008 at 10:33pm
Running SpamFilter's service, and then also opening another instance of the "Standalone" SpamFilter application is going to cause problems. If you are running two instances of SpamFilter, both installed in the same directory, this is bound to cause issues as they are both accessing the same resources, and when you're terminating the standalone application this may cause the service application to become unresponsive. 

I'm including a section of our manual, which explains how SpamFilter can be executed: 

SpamFilter Service / Console Application 

SpamFilter can run in two different ways. 
  • As a Windows service (the most common - SpamFilterSvc.exe). 
  • As a standalone application using SpamFilter.exe. This is mostly used for troubleshooting and testing purposes. 

If SpamFilter is already running as a service, subsequently running the standalone application (SpamFilter.exe) will open a new instance of SpamFilter, it will not be the GUI for the service. This will most likely create a conflict, as two applications cannot bind to the same port on a server. 

Please note that the SpamFilter service does show display a GUI (launched from an icon in the tray bar), but if you are accessing a Windows 2000 server remotely using Terminal Services will not be able to display the GUI. This is because Terminal Services in Windows 2000 is not able to display the server's physical console. 

Looking at the physical server's screen, or using a product like PCAnywhere, DameWare, VNC etc that displays the actual screen will reveal the console. 

Microsoft fixed this limitation in Windows 2003. In this version of the operating system, Terminal Services allows RDP clients to connect to the server's console. 


Some Terminal Services clients have a checkbox in their settings that forces them to connect to the console. In the Remote Desktop client that ships with Windows XP, Microsoft (in)conveniently decided to not make this checkbox available. In this case, to view the server's physical console, you'll need to invoke Remote Desktop from the command line as follows: 

mstsc /console 

Please note that some newer versions of the Terminal Services client and in Microsoft Vista, the command is:
mstsc /admin




Edited by LogSat - 23 October 2009 at 4:17pm
Roberto Franceschetti

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Post Options Post Options   Thanks (0) Thanks(0)   Quote WebGuyz Quote  Post ReplyReply Direct Link To This Post Posted: 04 August 2008 at 11:19pm
Be aware that if you upgraded to XP SP3 then you need to replace /console with /admin to be able to see spamfilter in the tray area.
 
C:\WINDOWS\system32\mstsc.exe /v:xxxxxxxxxxxxxx /admin
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Post Options Post Options   Thanks (0) Thanks(0)   Quote insitec Quote  Post ReplyReply Direct Link To This Post Posted: 04 August 2008 at 11:47pm

Hi guys

 

I was aware of the limitation with remote desktop, but even when on the console or VNC'd into the machine, there is still no system tray icon.

It's possible that the standalone version was opened and closed - could this have made the system tray icon disappear on the console? But even if I restart the service, the icon doesn't return.

I guess what I'm asking is can it be opened some other way aside from double clicking the icon in the system tray?

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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 05 August 2008 at 6:05pm
If the standalone version is opened while the service is running, this could in theory cause the service to crash. If you can't see the tray icon, nor a minimized window near the task bar, can you check the Task Manager to see if there is a SpamFilterSvc.exe service running? If this executable is running, then the service is running and an icon or a system tray icon should be visible when viewed by VNC (or remote desktop connected to the console)
Roberto Franceschetti

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Post Options Post Options   Thanks (0) Thanks(0)   Quote insitec Quote  Post ReplyReply Direct Link To This Post Posted: 12 August 2008 at 9:03pm

Hi

I have restarted the server and connected with VNC. I can confirm:

Standalone spamfilter has not been opened

SpamFilterSvc.exe is a running process

There is no icon in the system tray.

Any ideas?

The reason why I want to have a look at it is because occasionally the spam filter stops accepting mail. Our firewall is showing that it is allowing connections through to the spam filter however, SMTP connections are not being made. A copy of the logs are below - as you can see, there doesn't seem to be any errors. The last email was received and then no other connections are made. When attempting to restart the service, it seems to hang. The only way to get mail flowing again is to restart the whole server.

08/12/08 21:22:30:556 -- (2404) EMail from <removed> to <removed> was received and quarantined. Size: 1 KB, 1024 bytes
08/12/08 21:22:31:243 -- (3428) Blacklist cache - Added 89.216.223.75 to limbo
08/12/08 21:22:31:243 -- (3428) Disconnect
08/12/08 21:23:14:384 -- (2196) Begin Sync Corpus.db
08/12/08 21:23:14:384 -- (2196) Sync Corpus.db pass 0a
08/12/08 21:23:14:384 -- (2196) Sync Corpus.db pass 0b
08/12/08 21:23:14:384 -- (2196) Sync Corpus.db pass 0c
08/12/08 21:23:14:384 -- (2196) Sync Corpus.db - 949874 - 305
08/12/08 21:23:15:274 -- (2196) Sync Corpus.db pass 1 (890)
08/12/08 21:23:15:274 -- (2196) Sync Corpus.db pass 2 (890)
08/12/08 21:23:15:274 -- (2196) Sync Corpus.db pass 3 (890)
08/12/08 21:23:15:274 -- (2196) Sync Corpus.db pass 4 (890)
08/12/08 21:23:15:524 -- (2196) Sync Corpus.db pass 5 (1140)
08/12/08 21:23:15:837 -- (2196) Sync Corpus.db pass 6 (1453)
08/12/08 21:23:15:837 -- (2196) Sync Corpus.db pass 7 (1453)
08/12/08 21:23:15:837 -- (2196) Sync Corpus.db pass 8 (1453)
08/12/08 21:23:15:837 -- (2196) End Sync Corpus.db (1453)
08/12/08 21:23:15:884 -- Bayesian Thread is not running - starting...
08/12/08 21:23:15:884 -- (1068) BayesianThread starting
08/12/08 21:23:15:884 -- (1068) TBayesianThread - Begin LoadFromFile for corpus.db (db.dat)
08/12/08 21:23:15:915 -- (1068) TBayesianThread - LoadFromFile for Corpus.db - copied db.dat -> IndFBF.tmp
08/12/08 21:23:15:931 -- (1068) TBayesianThread - LoadFromFile for Corpus.db - copied db.dat.prb -> IndFC0.tmp
08/12/08 21:23:16:040 -- (1068) TBayesianThread - LoadFromFile for Corpus.db - setting Buffer size to 16724740
08/12/08 21:23:16:040 -- (1068) TBayesianThread - LoadFromFile for Corpus.db - Reading Buffer in mem
08/12/08 21:23:16:056 -- (1068) TBayesianThread - LoadFromFile for Corpus.db - loaded files in memory - IndFBF.tmp
08/12/08 21:23:16:071 -- (1068) TBayesianThread - LoadFromFile for Corpus.db - loaded files in memory - IndFC0.tmp
08/12/08 21:23:17:337 -- (1068) TBayesianThread - End LoadFromFile for corpus.db (db.dat) (1296)
08/12/08 21:23:29:384 -- (3324) Running TTerminateIdleThreads - SFTC=0 - SFFC=0
08/12/08 21:23:29:384 -- (3324) Running TTerminateIdleThreads SSL - SFTC=0 - SFFC=0
08/12/08 21:23:29:384 -- (2620) Blacklist cache - starting cleanup
08/12/08 21:23:29:415 -- (2732) Saved GreyListAllowed.txt
08/12/08 21:23:29:415 -- (3668) Starting to process quarantine directory...
08/12/08 21:23:29:493 -- (2620) IPcache Limbo - removed 4 entries during cleanup
08/12/08 21:23:29:603 -- (2620) Hash cache - removed 2 entries during cleanup
08/12/08 21:23:29:618 -- (2620) GreyList limbo cache - removed 8 entries during cleanup
08/12/08 21:24:29:384 -- (3716) Running TTerminateIdleThreads - SFTC=0 - SFFC=0
08/12/08 21:24:29:384 -- (3716) Running TTerminateIdleThreads SSL - SFTC=0 - SFFC=0

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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 12 August 2008 at 10:31pm
Can you please zip and email us at support at logsat dot com the entire logfile for a day this happened, so we can have a better look?
Roberto Franceschetti

LogSat Software

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