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Problems with Symantec

Printed From: LogSat Software
Category: Spam Filter ISP
Forum Name: Spam Filter ISP Support
Forum Description: General support for Spam Filter ISP
Printed Date: 23 January 2018 at 3:12pm

Topic: Problems with Symantec
Posted By: JGonzalez
Subject: Problems with Symantec
Date Posted: 13 June 2017 at 8:30am
Hello everybody,

I have been looking for a solution and explanation of why Symantec is going crazy about the files on the folder "queue".

Symantec is saying that the majority, if not all, of the files there are viruses. Symantec is staying that the virus is resolve and no action require but I will really appreciate if anybody knows what are those files in there and why will Symantec say that they are viruses.

An example of the file:

C:\Program Files (x86)\SpamFilter\queue\Indy6C157983-2DDD-4430-9666-89F3D3699E32.tmp

There are about 60 of them detected as viruses.

Posted By: LogSat
Date Posted: 13 June 2017 at 9:09am
SpamFilter will momentarily cache to disk in that folder the raw messages being received before forwarding them to your destination SMTP server. IT also stores any emails that are waiting to be delivered to your destination SMTP server there in case the server is unavailable or is rejecting those messages.

As some emails will contain viruses, it is likely that some of those files will be detected as infected by antivirus applications. FYI  SpamFilter is antivirus-friendly, so if a filesystem-based antivirus detects a virus in the queued file and either locks or deletes that file, SpamFilter will understand that the file has become unavailable and sends an NDR back to the sender.

Roberto Franceschetti" rel="nofollow - LogSat Software" rel="nofollow - Spam Filter ISP

Posted By: JGonzalez
Date Posted: 13 June 2017 at 9:12am
This is exactly what I needed.

Thank you very much. 

Posted By: HobertW
Date Posted: 22 July 2017 at 2:30am
This is why I prefer eset to Norton.

Posted By: yapadu
Date Posted: 02 August 2017 at 4:55am
You could also consider adding an exclusion into your AV scanning software, so it does not scan the queue folder of spamfilter. 

Then it will not freak out every time it finds a virus, assuming you have some other AV scanner on your server of course.

I am a user of SF, not an employee. Use any advice offered at your own risk.

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