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not recognizing approved TO emails

Printed From: LogSat Software
Category: Spam Filter ISP
Forum Name: Spam Filter ISP Support
Forum Description: General support for Spam Filter ISP
URL: http://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6877
Printed Date: 23 October 2017 at 5:43am


Topic: not recognizing approved TO emails
Posted By: ebtsup
Subject: not recognizing approved TO emails
Date Posted: 30 September 2010 at 1:05pm

we added new domains.... and Authorized To emails..

But I can look in the logs and the inbound emails are getting bounced back
hecking SFDC
09/30/10 12:01:37:765 -- (3380) Received RCPT TO: mailto:abdul@XXXXXXX.com - abdul@XXXXXXX.com
09/30/10 12:01:37:765 -- (3380) - EmailTO is not in AuthorizedTOEmail list...
 
but mailto:abdul@xxxxXXXX.com - abdul@xxxxXXXX.com IS in the authorized email list.
 
Users are amassing at the front ....  so any info or suggestions would be greatly appreciated.
 
Oh, emails and domains were added 24 hours in advance
 



Replies:
Posted By: LogSat
Date Posted: 30 September 2010 at 10:03pm
ebtsup,

If SpamFilter logs the error "EmailTO is not in AuthorizedTOEmail list" unfortunately it means that the recipient email address is indeed missing from that list. Can you please double-check to ensure the address is spelled correctly, and that there are no leading/trailing spaces on the line containing that address? If you are using SpamFilter Enterprise, and you have configured the domain " mailto:abdul@xxxxXXXX.com - xxxxXXXX.com " to have customized settings, are you certain that you added the address  mailto:abdul@xxxxXXXX.com - abdul@xxxxXXXX.com  in the AuthorizedTO whitelist for that " mailto:abdul@xxxxXXXX.com - xxxxXXXX.com " domain, and not in the "ALL DOMAINS" one?

If you'd like to zip us (support at logsat dot com) your \SpamFilter\Domains directory structure, along with the section of SpamFilter's activity logfile from 12:00 to 12:05 on the 30th, we'd be happy to take a look. If the file containing the list of AuthorizedTO users is located outside the above directory tree, please include that as well.


-------------
Roberto Franceschetti

http://www.logsat.com" rel="nofollow - LogSat Software

http://www.logsat.com/sfi-spam-filter.asp" rel="nofollow - Spam Filter ISP


Posted By: ebtsup
Date Posted: 01 October 2010 at 7:03am
..ah - they had a trailing space......
That was it..... Thanks



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