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Unable to modify White List

Printed From: LogSat Software
Category: Spam Filter ISP
Forum Name: Spam Filter ISP Support
Forum Description: General support for Spam Filter ISP
URL: http://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6749
Printed Date: 23 October 2017 at 7:48am


Topic: Unable to modify White List
Posted By: dave.m
Subject: Unable to modify White List
Date Posted: 15 September 2009 at 10:41am
We host e-mail for several domains, and are using the Enterprise version of SpamFilter.

One of those domains would like to auto-whitelist a From E-mail address. 

When i go into the Enterprise Spam Filter settings, I select that domain, and uncheck the use defaults checkbox.  I hit the Post Edit button, and it saves that this domain is now not using the defaults.

I choose Black/White Lists, and under White Lists type in the e-mail address under the "Excluded FROM Emails" tab. 

I click the Save Settings button, and then the Close button.

When I go back to the same screen and choose the domain I made the change for - the e-mail address no longer shows up in the list, and when I navigate to the C:\Program Files\Spamfilter\domains directory - it does not look like the change was ever saved.  (I'm guessing there should be a folder with the domain I made the change to but currently the only folders in this one are ALL DOMAINS and SFI.)

Do I need to manually create the folder for the domain under the domains folder?  Or is there another reason that this isn't working - like maybe I'm performing the steps in the wrong order?

Thanks in advance,

Dave



Replies:
Posted By: LogSat
Date Posted: 15 September 2009 at 11:18pm
Dave,

The procedure you describe is correct, and the address should indeed appear there. Could you please zip and email us the section of SpamFilter's activity logfile containing the 5 minutes before and the 5 minutes after of entries around the time you click the "Save Settings" button (email to support@logsat.com), so we can take a better look?


-------------
Roberto Franceschetti

http://www.logsat.com" rel="nofollow - LogSat Software

http://www.logsat.com/sfi-spam-filter.asp" rel="nofollow - Spam Filter ISP



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