Win2K3 SP1 + MUI |
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croitoru 
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Joined: 01 October 2005 Status: Offline Points: 5 |
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 Topic: Win2K3 SP1 + MUIPosted: 01 October 2005 at 6:12pm |
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Hi I've installed ver 2.6.3.473 on a Windows 2003 SP1 with the Multilingual User Interface (English and Chinese Simplified). I did the installation via remote console (RDP). The application runs fine in GUI mode, it created the service, but when trying to start it as service (both from GUI and from services manager) the application hangs and crashes. I tried a previous version before upgrading to 2.6.3.473 with the same result. |
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LogSat
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Joined: 25 January 2005 Location: United States Status: Offline Points: 4106 |
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Posted: 01 October 2005 at 9:43pm |
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croitoru,
There are very small differences between the console version (SpamFilter.exe) and the service version (SpamFilterSvc.exe). So far, we've never seen a case where one version works and the other doesn't due to an application error. The most common problem however when starting SpamFilter is that the IP/port it uses to listen for traffic is in use by another application (by default SpamFilter uses port 25 on all IPs bound to the NIC card). For example, if you start the SpamFilter standalone GUI, and then start the SpamFilter service without closing the standalone GUI first, you'll end up in having both applications trying to listen on port 25, and that will cause a problem with the second application that is started. |
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croitoru
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Joined: 01 October 2005 Status: Offline Points: 5 |
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Posted: 02 October 2005 at 1:27am |
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Hi Thank you for your answer. I've been using SPAMFilter for over two years, on several servers and several configurations. This situation is no different. I am running SPAMfilter on 3 other W2K SP1 servers, one with Exchange 2003 and the other with built in SMTP service. The only difference is that this is running MUI. I am open to any suggestions or testing strategies. As I said, works fine as stand alone exe, but when trying to start the service it crashes... |
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LogSat
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Joined: 25 January 2005 Location: United States Status: Offline Points: 4106 |
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Posted: 02 October 2005 at 9:08am |
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Well, in this case we have our first case! :-)
For starters, can you please try using the latest version, build 2.6.3.487 as it does contain some code improvements and extra error handling routins? If that also crashes, could you tell us in more details what the symptoms are? For example (just a sample of the detail we're looking for): you start the service, the GUI appears (or not) for a second, then an error box pops up with this content (bla bla bla). The Windows event log shows this error (bla bla bla). A copy of SpamFilter's activity logfile will also help (if any entries are generated right after starting the service). |
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croitoru
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Posted: 02 October 2005 at 4:23pm |
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Hi Thanks again for the message - but I've managed to sort it out. New tricks for old players... Regards, Radu |
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Johan
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Joined: 02 October 2005 Location: United States Status: Offline Points: 4 |
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Posted: 02 October 2005 at 9:56pm |
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I jus move spam filter (latest version) to Win2003 and same problem, had to turn off DEP however I'm still getting another error "Could not initilize Norman AV engine - Error $00010000 Anyone knows what that is? Thx.... Johan |
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croitoru
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Posted: 02 October 2005 at 11:51pm |
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I've selectively turned off DEP for the SPAMFilter. I am not using the built in scanning engine (are you?). Google search revealed this: Regards, Radu Edited by croitoru |
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Johan
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Joined: 02 October 2005 Location: United States Status: Offline Points: 4 |
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Posted: 03 October 2005 at 10:03am |
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I went to link Radu but I don't have anything install from Norman website, only original setup that I copy from NT to W2003 which work just fine on NT. Was to late yesterday night to continue so I try to play with AV more today. Thx…Johan
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LogSat
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Joined: 25 January 2005 Location: United States Status: Offline Points: 4106 |
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Posted: 03 October 2005 at 4:45pm |
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Johan,
Could you please try to: Stop SpamFilter.
Delete the SpamFilter\nse and SpamFilter\nvc
directories.
In the registry, delete the key:
[HKEY_LOCAL_MACHINE\SOFTWARE\Norman Data Defense
Systems]
Reinstall the antivirus plugin, ensuring that you
select SpamFilter's directory as the default install
directory.
Start SpamFilter
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Johan
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Joined: 02 October 2005 Location: United States Status: Offline Points: 4 |
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Posted: 03 October 2005 at 11:30pm |
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Roberto, as always your instruction are very informative and correct! Appreciate your response to be so fast and I’m proudly running like before without cough! Thx….Johan |
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