Hello,

I generally see hundreds of these lines in my log file per day:

Exception occurred during ProcessQuarantineQueue: Unspecified error

I can get rid of the problem for a while by restarting the service.

Server details:

Windows 2000 SP3
Microsoft Access database
MDAC version is 2.7 SP1

Any ideas?

Thanks

Bill,

Can you please let us know the following:

In the Settings - Quarantine DB tab, what is the value of the "interval in minutes for when expired emails are deleted", and for the "number of days to store quarantined rejected emails"?

How many emails/day to you generally receive?

What is the size of your SpamFilter.mdb database file?

Can you please post a few of the log entries that show the error, including (a dozen of) the lines that preceed and follow them?

Roberto F.
LogSat Software

Bill,

Can you please let us know the following:

In the Settings - Quarantine DB tab, what is the value of the "interval in minutes for when expired emails are deleted", and for the "number of days to store quarantined rejected emails"?

How many emails/day to you generally receive?

What is the size of your SpamFilter.mdb database file?

Can you please post a few of the log entries that show the error, including (a dozen of) the lines that preceed and follow them?

Roberto F.
LogSat Software

In the Settings - Quarantine DB tab, what is the value of the "interval in minutes for when expired emails are deleted", and for the "number of days to store quarantined rejected emails"?

Interval in minutes for when expired emails are deleted = 60
Number of days to store quarantied rejected mails = 30

How many emails/day to you generally receive?

Usually not more than about 1500 per day

What is the size of your SpamFilter.mdb database file?

31 MB

Can you please post a few of the log entries that show the error, including (a dozen of) the lines that preceed and follow them?

12/15/03 00:08:20:482 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:08:25:482 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:08:35:482 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:08:40:482 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:08:45:482 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:08:50:482 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:08:55:482 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:09:00:482 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:09:05:482 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:09:10:481 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:09:15:481 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:09:20:481 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:09:25:481 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:09:30:481 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:09:40:481 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:09:45:481 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:09:50:481 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:09:55:481 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:09:57:059 -- (1604) Connection from: 198.59.115.12  -  Originating country : United States
12/15/03 00:09:57:168 -- (1604) Resolving 198.59.115.12 - taka.swcp.com
12/15/03 00:09:57:168 -- (1604) Mail from: mailto:9rerjdc@yahoo.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - 9rerjdc@yahoo.com
12/15/03 00:10:00:481 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:10:05:340 -- (1604) - MAPS search done... .
12/15/03 00:10:05:340 -- (1604) RCPT TO: mailto:cheri.green@french-mortuary.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - cheri.green@french-mortuary.com accepted
12/15/03 00:10:05:402 -- (1604) EMail from mailto:9rerjdc@yahoo.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - 9rerjdc@yahoo.com to mailto:cheri.green@french-mortuary.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - cheri.green@french-mortuary.com was queued. Size: 1 KB
12/15/03 00:10:05:402 -- (1604) Disconnect
12/15/03 00:10:05:418 -- (2416) Sending email from mailto:9rerjdc@yahoo.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - 9rerjdc@yahoo.com to mailto:cheri.green@french-mortuary.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - cheri.green@french-mortuary.com
12/15/03 00:10:05:480 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:10:05:762 -- (2416) EMail from mailto:9rerjdc@yahoo.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - 9rerjdc@yahoo.com to mailto:cheri.green@french-mortuary.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - cheri.green@french-mortuary.com   was forwarded to 192.168.15.8:25
12/15/03 00:10:10:480 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:10:15:480 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:10:20:480 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:10:25:480 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:10:30:480 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:10:35:480 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:10:45:480 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:10:50:480 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:10:55:479 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:11:00:479 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:11:05:479 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:11:10:479 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:11:15:479 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:11:20:479 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:11:25:479 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:11:30:479 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:11:35:479 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:11:40:479 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:11:50:478 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:11:55:478 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:12:00:478 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:12:05:478 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:12:10:478 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:12:15:478 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:12:20:478 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:12:25:478 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:12:30:478 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:12:35:478 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:12:40:477 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:12:45:477 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:12:55:477 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:13:00:477 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:13:05:477 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:13:10:477 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:13:15:477 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:13:20:477 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:13:25:477 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:13:30:476 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:13:35:476 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:13:40:476 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:13:45:476 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:13:50:492 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:14:00:476 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:14:05:476 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:14:10:476 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:14:15:476 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:14:20:476 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:14:25:475 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:14:30:475 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:14:35:475 -- Exception occurred during ProcessQuarantineQueue: Unspecified error
12/15/03 00:14:4

Bill,

Could you please try to update your MDAC components to the latest version 2.8? If you already have 2.8, please try to reinstall it as sometimes other applications will downgrade some of the MDAC DLL files when installed.

If that does not work, is it possible for you to zip up the SpamFilter.mdb database and either email it to mailto:support@logsat.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - support@logsat.com or place it on an ftp site where we can retrieve it? With it we'd like to try to duplicate your error, as we are not able to see anything wrong yet.

Roberto F.
LogSat Software

I updated the server to MDAC 2.8. I will let you know if I continue to experience the problem.

Thanks!

Bill

Updated to MDAC 2.8, but I am still experiencing the problem. I will zip up the mdb file and mail it to you.

Bill

For the benefit of other readers in the forum, the culprit in my scenario was that the server backup was locking the database file. Excluding the file from the backup and scheduling a flat file copy into another directory (that does get backed up) was my solution.

Thanks,

Bill