Spam Filter ISP Forums : Norman antivirus plugin not updating https://www.logsat.com/spamfilter/forums/ Wed, 17 Jun 2026 06:39:34 +0000 Thu, 23 Dec 2010 20:42:15 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 11.04 360 https://www.logsat.com/spamfilter/forums/RSS_post_feed.asp?TID=6907 <![CDATA[Spam Filter ISP Forums]]> https://www.logsat.com/spamfilter/forums/forum_images/web_wiz_forums.png https://www.logsat.com/spamfilter/forums/ <![CDATA[Norman antivirus plugin not updating : If that error only appears a...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6907&PID=13943&title=norman-antivirus-plugin-not-updating#13943 Author: LogSat
Subject: 6907
Posted: 23 December 2010 at 8:42pm

If that error only appears a handful of times when you first started SpamFilter after the upgrade, that is normal. If a SpamFilter update is installed, and that update requires upgrades to be applied to the database, they are automatically applied during that initial startup. Some of these upgrades are cumulative, and re-apply database upgrades that were performed by previous updates, which could result in (harmless) errors.

If however the error is occurring persistently, that is not normal. If this is the case, could you please try to:
  • stop SpamFilter
  • then find and remove the line starting with “DBPatchesApplied=” in the SpamFilter.ini file
  • and then restart SpamFilter. 

If the issue persists, please zip and email us a few hours' worth of SpamFilter's activity logfile so we can take a better look.



Edited by LogSat - 23 December 2010 at 9:09pm]]> Thu, 23 Dec 2010 20:42:15 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6907&PID=13943&title=norman-antivirus-plugin-not-updating#13943 <![CDATA[Norman antivirus plugin not updating : Hi Roberto,We were using4.1.2.812.After...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6907&PID=13942&title=norman-antivirus-plugin-not-updating#13942 Author: lyndonje
Subject: 6907
Posted: 23 December 2010 at 11:47am

Hi Roberto,

We were using 4.1.2.812. 

After your response I have since updated to 4.2.4.834 and the anti virus issue is now resolved, however when starting the service we noticed errors in the activity log:

12/23/10 11:31:19:016 -- ===========Executing:============

12/23/10 11:31:19:016 -- if exists (select * from sysobjectswhere name = 'trwl_authorizedtoemails_au' and type = 'tr') droptrigger[trwl_authorizedtoemails_au]; --

12/23/10 11:31:19:156 -- ******* Error:Cannot drop thetrigger 'trwl_authorizedtoemails_au', because it does not exist or you do nothave permission

12/23/10 11:31:19:156 -- ===========Executing:============

12/23/10 11:31:19:156 -- -- create trigger [dbo].[trwl_authorizedtoemails_au] -- on[dbo].[tblwl_authorizedtoemails] -- after update as --  insert into tblreloadtableinfo (domainid,updatetable, tablename) select del.domainid, 1, 'tblwl_authorizedtoemails' fromdeleted del --    where not exists (select* from tblreloadtableinfo r where (r.domainid = del.domainid) and (r.tablename= 'tblwl_authorizedtoemails')) --  insertinto tblreloadtableinfo (domainid, updatetable, tablename) select s.domainid,1, 'tblwl_authorizedtoemails' from tbl_localdomains d inner jointbl_filtersettings s --  on d.id =s.domainid where (d.usedefaults=0) and (s.wl_authorizedtoemailsusedefaults = 1)--   declare @tmp_id int --   select top 1 @tmp_id = s.domainid fromtbl_localdomains d inner join tbl_filtersettings s on d.id = s.domainid where(d.usedefaults=0) and (s.wl_authorizedtoemailsusedefaults = 1) --   if (@tmp_id <> null) and not exists(select * from tblreloadtableinfo r where (r.domainid = @tmp_id) and(r.tablename = 'tblwl_authorizedtoemails')) -- insert into tblreloadtableinfo(domainid, updatetable, tablename) values (@tmp_id, 1,'tblwl_authorizedtoemails') --

12/23/10 11:31:19:172 -- ******* Error:Invalid column name'wl_authorizedtoemailsusedefaults'





The log continues with multiple errors of a similar nature. Is this anything to be worried about?

Many thanks
]]> Thu, 23 Dec 2010 11:47:13 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6907&PID=13942&title=norman-antivirus-plugin-not-updating#13942 <![CDATA[Norman antivirus plugin not updating : lyndonje,Could you please let...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6907&PID=13940&title=norman-antivirus-plugin-not-updating#13940 Author: LogSat
Subject: 6907
Posted: 22 December 2010 at 7:37pm

lyndonje,

Could you please let us know what build of SpamFilter you are using? With v4.2.4.836 we made some slight changes in the SSL configuration used while downloading the AV updates that should help reduce those timeouts.
]]> Wed, 22 Dec 2010 19:37:40 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6907&PID=13940&title=norman-antivirus-plugin-not-updating#13940 <![CDATA[Norman antivirus plugin not updating : Hi,We have been getting entries...]]> https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6907&PID=13939&title=norman-antivirus-plugin-not-updating#13939 Author: lyndonje
Subject: 6907
Posted: 22 December 2010 at 12:26pm

Hi,

We have been getting entries in the activity log as below for each anti virus component, this occurs when trying to download the latest upates automaticall y and manually.

12/22/10 17:17:55:087 -- (1600) Error AV engine on 1st attempt occurred while downloading AV NCL.dll : Read Timeout
12/22/10 17:17:55:087 -- (1600) AV engine - will retry due to file size mismatch on: NCL.dll
12/22/10 17:18:00:899 -- (1600) Error occurred - AV engine - while downloading AV NCL.dll : Read Timeout

So far we have un-installed then re-installed the plugin, but that has not helped.

hope someone can help

Many thanks
]]> Wed, 22 Dec 2010 12:26:24 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6907&PID=13939&title=norman-antivirus-plugin-not-updating#13939