Thank you for your fast and professional response.

I will be purchasing today. 

Kevin

http://www.site-max.com

Kevin wrote: * When purchasing online is it instant access to the download for the full version (licensed)?

Yes, absolutely. As soon as the credit card is approved you'll have access to the download area.

Kevin wrote: * Will I loose all the configurations that I have set up so far?

Absolutely not. If you use the installer, it will simply overwrite the updated program files. You can also upgrade manually if you wish to have more control. We make things as simple as possible, so all the files used by SpamFilter are in SpamFilter's directory tree, not scattered all over the hard drive. To upgrade you simply need to stop SpamFilter, overwrite the program files with the ones in the zipped archive, and restart SpamFilter. We usually also make available on the website smaller distributables containing the binaries only, to make the upgrade easier.

Kevin wrote: * Will I need to uninstall the previous version before installing licensed version?

No, you can simply use the above procedure to replace the executables.

Kevin wrote: * I am running this on server 2003.  In order to send mail via the webpage for the quaranteen area what will be needed?  When reading your forum I think it is only cdonts.  I have registered this DLL will that be all I need?  Currently in the unlicensed webpage login I can not get it to send email to a new user who wants to register to view his/her spam.  This does not appear to be a license issue for the login process so I wanted to clear this up.  At this point I was not attempting to have it send the quaranteen spam just a login pw.

Actually all you need is the licensed version of SpamFilter. The web interface does not need/use cdonts, it is actually SpamFilter itself that sends the emails created by the web interface. Please note that this feature in the web interface is disabled in the free version.
]]> Wed, 01 Nov 2006 11:56:06 +0000 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=5791&PID=9243&title=how-do-i-contact-someone-at-logsat#9243 https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=5791&PID=9241&title=how-do-i-contact-someone-at-logsat#9241 Author: Kevin
Subject: 5791
Posted: 01 November 2006 at 7:21am

Good morning Logsat.

Thank you for making your product trial as open as you did.  I have a couple of questions now that I have had a chance to use it.  I have been reading the forum and these questions may be answered in some form elsewhere I just want to narrow down the answers.

* When purchasing online is it instant access to the download for the full version (licensed)?

* Will I loose all the configurations that I have set up so far?

* Will I need to uninstall the previous version before installing licensed version?

* I am running this on server 2003.  In order to send mail via the webpage for the quaranteen area what will be needed?  When reading your forum I think it is only cdonts.  I have registered this DLL will that be all I need?  Currently in the unlicensed webpage login I can not get it to send email to a new user who wants to register to view his/her spam.  This does not appear to be a license issue for the login process so I wanted to clear this up.  At this point I was not attempting to have it send the quaranteen spam just a login pw.

Your product has been a welcome addition in the fight against spam.

Kevin

http://www.site-max.com

tanstaafl,

from your comment earlier...

Thats fine - and I'll simply tell our Clients that this 'service' they are using is the reason that they cannot receive email from us, and that they should switch services immediately to a more reliable one that doesn't swat mosquitos with a sledge hammer.

It would appear that you are angry that an email (or more) that you sent to one or more of you're clients has bounced. If this is the case, why don't you ask them to whitelist your email address, so that if your ISP's mail servers ever get compromised again, it won't affect you???

In fact, you could ask all of your clients to whitelist your email address, that way any other software that they are using won't block you either...(I am assuming that you are a legitimate business and not a spammer pissed that your spammy emails are getting blocked !!!  Forgive me for being suspicious, but we get lots of spammers on this forum trying to circumvent our filters....they are quite easy to spot...they complain about emails getting blocked.... )

This is why I don't understand why he's complaining.

Someone used his isp's smtp server to send spam. The spam hit many of our servers and eventually through a group effort was blocked by the sfdb.

So why are you upset exactly? Someone used your isp's mail server to send spam. So we blocked the server thta was sending spam to our servers. It wouldn't be up to us to block the actual spammers ip, that is to far downstream for us to even deal with so why are you at Logsat about this? The software worked exactly as it was supposed to. Why are you not yelling at your isp for allowing spam to make it through their servers? If anything the fact that logsat's servers worked as they should, helped you identify the problem for your isp and stop it. You need to figure out where to direct your anger because right now its going to the wrong place.

Roberto is gracious and kind with his time.  There hasn't been a question unanswered by him, and I've asked many.

Tom

I'm sorry. but i'd swear this post was a fraud and was nothing more than a demonstration of Roberto's "situation" handling skills.....

I'm still trying to figure out how he is attacking logsat, one question that went un answered is whether or not this guy actually read the documentation to understand how the database works lol.

Good Job Roberto, keep up the good work! If this was a real message just goes to proove your software WORKS!!!!! Keep it up!!!