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Quarantine not quarantining???

Printed From: LogSat Software
Category: Spam Filter ISP
Forum Name: Spam Filter ISP Support
Forum Description: General support for Spam Filter ISP
URL: https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=5809
Printed Date: 16 December 2025 at 7:21pm


Topic: Quarantine not quarantining???
Posted By: john11
Subject: Quarantine not quarantining???
Date Posted: 26 September 2006 at 10:05pm

We set up the access db to quarantine, set the count to 3 days, the log says that such and such is quarantined, but nothing appears in the quarantine log. What step did we forget? We are using version 3.1.3.597.

Thanks,


Replies:
Posted By: LogSat
Date Posted: 26 September 2006 at 10:39pm
john,

When you say "appears in the quarantine log", do you mean on the quarantine tab in SpamFilter?

In the Access database, do you have any records in the tblQuarantine table?


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Roberto Franceschetti

http://www.logsat.com" rel="nofollow - LogSat Software

http://www.logsat.com/sfi-spam-filter.asp" rel="nofollow - Spam Filter ISP

Posted By: john11
Date Posted: 26 September 2006 at 10:40pm
yes

Posted By: LogSat
Date Posted: 27 September 2006 at 10:20pm
Could you please email us a screenshot of the quarantine tab in SpamFilter after you clicked on the "Refresh List" button? Please also include a zipped copy of SpamFilter's activity logfile for the day you take the screenshot, ensuring you create the zip at least 60 seconds after the screenshot.

-------------
Roberto Franceschetti

http://www.logsat.com" rel="nofollow - LogSat Software

http://www.logsat.com/sfi-spam-filter.asp" rel="nofollow - Spam Filter ISP


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