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White Lists Excluded FROM Emails being blocked

Printed From: LogSat Software
Category: Spam Filter ISP
Forum Name: Spam Filter ISP Support
Forum Description: General support for Spam Filter ISP
URL: https://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=2317
Printed Date: 09 May 2025 at 12:26pm


Topic: White Lists Excluded FROM Emails being blocked
Posted By: Guests
Subject: White Lists Excluded FROM Emails being blocked
Date Posted: 24 October 2003 at 5:02pm

I’m running version 1.2.0.206.  We have set up the allowedfromemails.txt and pointed it to the excluded FROM email section.  However I have an email address that is added in this list and it’s still being blocked.  The error she gets back is:  It contains keywords rejected by the

antispam content filter. 

 

I’m not sure what the keywords that are rejected are.  If the user is in the allowedfromemails.txt file, why is it still being blocked and how do I fix this?

 

Thanks.

 

Mark


Replies:
Posted By: Desperado
Date Posted: 24 October 2003 at 5:55pm

Mark,

First, if you look at the rejection DETAILS, you will see which keyword expression caused the block. Also, the AllowFrom, if I understand correctly, is the SMTP From and not the "Envelope" from so be sure it is actually seeing the correct address.  If all else fails, I recomend you zip up your "rules" files and your log that has the entry and send to mailto:support@logsat.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - support@logsat.com

Dan S.

 

Posted By: LogSat
Date Posted: 24 October 2003 at 9:39pm

Mark,

Users that are added in the "Excluded FROM" whitelist should not be blocked. Can you please email us at mailto:support@logsat.com" CLASS="ASPForums" TITLE="WARNING: URL created by poster. - support@logsat.com your:

SpamFilter.ini file
allowedfromemails.txt file
your keyword blacklist file
the SpamFilter's activity log for the day when the user was blocked
the email address of the user that is being blocked

With this info we'll be able to find out what is happening.

Roberto F.
LogSat Software

Posted By: Guests
Date Posted: 24 October 2003 at 11:06pm
Hello.  I will send you all the requested info on Monday morning.  Thanks!

Posted By: LogSat
Date Posted: 27 October 2003 at 9:44pm

Some of the white list entries contained trailing spaces and tabs. Currently SpamFilter does not "trim" spaces and tabs from the various black/white lists. Even though this would be a simple task to perform, we did not implement it in order to achieve better performance in cases where users have lists of several MBs in size.

The files need to be in the correct format, users have to ensure that there are no extra spaces as SpamFilter will use the entries exactly as they are entered.

Roberto Franceschetti
LogSat Software


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