Spam Filter ISP Support Forum

  New Posts New Posts RSS Feed - 557 Syntax
  FAQ FAQ  Forum Search   Register Register  Login Login

557 Syntax

 Post Reply Post Reply
Author
AminT View Drop Down
Newbie
Newbie


Joined: 30 March 2009
Status: Offline
Points: 2
Post Options Post Options   Thanks (0) Thanks(0)   Quote AminT Quote  Post ReplyReply Direct Link To This Post Topic: 557 Syntax
    Posted: 30 March 2009 at 1:00pm
I've had some customers trying to email us receive a 557 syntax error on very random bases
I looked at the log files for the instances/days that this occurs where the email is rejected and the following comes up:

03/26/09 11:52:58:835 -- (2368) Start virus scan
03/26/09 11:53:58:016 -- (2368)        €       €           €
03/26/09 11:53:58:016 -- (2368) Exception occurred during RECEIVEMESSAGE: ( 1 2 2b 3 3a 4 5 6 7 8 9 11 12 13 15 16 17 18 18b 20b 20c 29 31 32 33 53 55 56 62 63 111) Cannot create file "". The system cannot find the path specified --
03/26/09 11:53:58:016 -- (2368) Disconnect

I've checked the temp queue and quarantine folder to see if they are full and they are not, only a few files in those folders
i've also set the max pdf scan page to 0 in the spamfilter.ini

I am running the latest version 4.0.1.786
Any help would be appreciated

Thanks,
Amin
Back to Top
LogSat View Drop Down
Admin Group
Admin Group
Avatar

Joined: 25 January 2005
Location: United States
Status: Offline
Points: 4104
Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 30 March 2009 at 11:27pm
Amin,

Could you please send us via email (support@logsat.com) a screenshot/listing of your \SpamFilter\nse\bin directory, showing all the file details (date/size)?
Back in January there was an issue with the antivirus plugin (as seen on http://www.logsat.com/SpamFilter/Forums/forum_posts.asp?TID=6609), and we want to make sure your installation contains the updated files, in particular the nse_w32.dll which should be dated 3/9/09.
Roberto Franceschetti

LogSat Software

Spam Filter ISP
Back to Top
AminT View Drop Down
Newbie
Newbie


Joined: 30 March 2009
Status: Offline
Points: 2
Post Options Post Options   Thanks (0) Thanks(0)   Quote AminT Quote  Post ReplyReply Direct Link To This Post Posted: 31 March 2009 at 7:43am
Hi,
I was able to resolve the issue by updating the nse_w32.dll file in the NSE folder from version 6.0.2.0 to 6.0.6.0. For some reason my spamfilter was not updating the files on its own and I had to remove the date entries in spamfilter.ini in order for it to download new files.

The error was caused by the NV choking during scanning of some PDF files.
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down



This page was generated in 0.297 seconds.