Spam Filter ISP Support Forum

  New Posts New Posts RSS Feed - Whitelisted mail domain still quarantined
  FAQ FAQ  Forum Search   Register Register  Login Login

Whitelisted mail domain still quarantined

 Post Reply Post Reply
jemmie View Drop Down

Joined: 27 May 2006
Location: Netherlands
Status: Offline
Points: 18
Post Options Post Options   Thanks (0) Thanks(0)   Quote jemmie Quote  Post ReplyReply Direct Link To This Post Topic: Whitelisted mail domain still quarantined
    Posted: 25 October 2008 at 7:26am
A day ago I found a mail in the quarantine box but the senders domain was white listed.
In the header I found that it was blocked because it didn't meet the spf rules, it was received by our fallback mail server. Also the header was the line:
X-SF-WhiteListedReason: Quarantine force-delivery
Is this a bug, or does the spf filter overrule the whitelist.
The header:

List-Unsubscribe: <>
X-Server: LogSat Software SMTP Server
X-SF-WhiteListedReason: Quarantine force-delivery
X-SF-RX-Return-Path: <>
X-Rejection-Reason: 15 - 550 The sender did not meet Sender Policy Framework rules. Please see

I'm on version

Edited by jemmie - 25 October 2008 at 8:35am
Back to Top
LogSat View Drop Down
Admin Group
Admin Group

Joined: 25 January 2005
Location: United States
Status: Offline
Points: 4077
Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 25 October 2008 at 11:25pm

The header "X-SF-WhiteListedReason: Quarantine force-delivery" was added only when the email was force-delivered from the quarantine, so the emil was not originally whitelisted.

The most common causes of an email *not* being whitelisted by the domain whitelist are caused by:

1. sender's domain not being in the whitelist to begin with. Please ensure that the domain listed in the header "X-SF-RX-Return-Path: <>" is indeed whitelisted (this is the *true* sender's domain, not what is listed as the "From:" email header.

2. There are trailing or leading spaces in the domain whitelist on the line containing the domain "" in question.

If neither of these causes is the issue, please contact us by email providing us your SpamFilter activity logfile for the day this happened, and the contents of your \SpamFilter\Domains directory structure (if the domain whitelist file is located in another directory, please include that as well).
Roberto Franceschetti

LogSat Software

Spam Filter ISP
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

This page was generated in 0.156 seconds.