Print Page | Close Window

Email rejected even though it is whitelisted.

Printed From: LogSat Software
Category: Spam Filter ISP
Forum Name: Spam Filter ISP Support
Forum Description: General support for Spam Filter ISP
URL: http://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6775
Printed Date: 22 October 2017 at 12:52am


Topic: Email rejected even though it is whitelisted.
Posted By: Belvoir
Subject: Email rejected even though it is whitelisted.
Date Posted: 16 November 2009 at 12:26pm

Can somebody please help me with this issue.

I'm using Spamfilter ISP 3.1.3.605

One user is having a problem receiving mail from a user with an account at yahoo.com.

The user/recipient combination is in the "AutoWhiteListForceDelivery.txt" file as evidenced in the logfile but the email is still being rejected.

What is going on here?

11/15/09 09:32:09:687 -- (18124) Connection from: xxx.xxx.xxx.xxx  -  Originating country : United States
11/15/09 09:32:10:109 -- (18124) Bypassed all rules for: mailto:yyy.zzzzz@aaaaa.co.uk - yyy.zzzzz@aaaaa.co.uk from mailto:abc@yahoo.com - abc@yahoo.com ( AutoWhiteList Force Delivery)
11/15/09 09:32:10:531 -- (18124) EMail from mailto:abc@yahoo.com - abc@yahoo.com to mailto:yyy.zzzzz@aaaaa.co.uk - yyy.zzzzz@aaaaa.co.uk was queued. Size: 4 KB, 4096 bytes
11/15/09 09:32:10:531 -- (18796) Sending email from mailto:abc@yahoo.com - abc@yahoo.com to mailto:yyy.zzzzz@aaaaa.co.uk - yyy.zzzzz@aaaaa.co.uk --
11/15/09 09:32:10:718 -- (18124) Disconnect
11/15/09 09:32:10:937 -- (18796) EMail from: mailto:abc@yahoo.com - abc@yahoo.com to: mailto:yyy.zzzzz@aaaaa.co.uk - yyy.zzzzz@aaaaa.co.uk --  was returned to sender - server error - 84.45.194.5 said: This site will not receive email from known Spam sites. --
11/15/09 09:32:11:937 -- (18796) Error-email from mailto:abc@yahoo.com - abc@yahoo.com to mailto:yyy.zzzzz@aaaaa.co.uk - yyy.zzzzz@aaaaa.co.uk --  was forwarded to
11/15/09 09:32:11:937 -- (18796) Exception occurred during TSendMailThread.SendErrMsg: Socket Error # 10061 -- Connection refused.

Thanks for your help



-------------
Tradaweb Ltd

PO Box 30

St Neots

Cambridgeshire PE19 7GF

UK

http://www.tradaweb.co.uk" rel="nofollow - http://www.tradaweb.co.uk



Replies:
Posted By: invicta
Date Posted: 16 November 2009 at 7:40pm
//11/15/09 09:32:10:937 -- (18796) EMail from:  mailto:abc@yahoo.com - abc@yahoo.com  to:  mailto:yyy.zzzzz@aaaaa.co.uk - yyy.zzzzz@aaaaa.co.uk  --  was returned to sender - server error - 84.45.194.5 said: This site will not receive email from known Spam sites. -- //

It looks to me like it the spam filter delivered it to the mail server and the mail server rejected it as a "known spam site". Is it possible your mail server has some anti-spam software installed or is using from RBLs? I know that in Exchange you can tell Exchange to check incoming e-mail against RBLs.

Of course, I could be reading that wrong.


Posted By: LogSat
Date Posted: 16 November 2009 at 10:49pm
Belvoir,

invicta is 100% correct. SpamFilter is receiving the email without any problems, but when the email is forwarded to your destination SMTP server at 84.45.194.5, it is the destination SMTP server that is rejecting it with the error "84.45.194.5 said: This site will not receive email from known Spam sites".



-------------
Roberto Franceschetti

http://www.logsat.com" rel="nofollow - LogSat Software

http://www.logsat.com/sfi-spam-filter.asp" rel="nofollow - Spam Filter ISP


Posted By: Belvoir
Date Posted: 17 November 2009 at 3:59am
Thanks Guys
 
I should have known that it wasn't SF at fault!!!!
 
It was the mail server at the receiving end.
 
Sorry to have bothered you.
 
regards
 


-------------
Tradaweb Ltd

PO Box 30

St Neots

Cambridgeshire PE19 7GF

UK

http://www.tradaweb.co.uk" rel="nofollow - http://www.tradaweb.co.uk



Print Page | Close Window