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MS word attachment are refused

Printed From: LogSat Software
Category: Spam Filter ISP
Forum Name: Spam Filter ISP Support
Forum Description: General support for Spam Filter ISP
URL: http://www.logsat.com/spamfilter/forums/forum_posts.asp?TID=6666
Printed Date: 20 October 2017 at 10:17am


Topic: MS word attachment are refused
Posted By: starbase
Subject: MS word attachment are refused
Date Posted: 06 May 2009 at 7:31am
Hello,

How can I admit Microsoft word attachments, this are being refused by spamfilter ISP and I don't find where can I allow it.

Thanks a lot.
starbase



Replies:
Posted By: Desperado
Date Posted: 06 May 2009 at 10:38am
Starbase,
 
Word attachments should be fine.  What is the bounce message?  Have you checked the "Blocked Attachments" rule set to make sure you DO NOT have something like *.doc in it?


-------------
The Desperado
Dan Seligmann.
Work: http://www.mags.net
Personal: http://www.desperado.com



Posted By: starbase
Date Posted: 06 May 2009 at 10:46am
Where can I find the 'blocked attachments'? I'm sorry if it's placed 'under my nose' but I can't find it.

Thanks a lot.


Posted By: starbase
Date Posted: 06 May 2009 at 11:08am
Ok, I've found it, but the list is blank...I don't understand the behaviour. when I try to send a .doc attachment, the server answers that the mail reaches some spam rule (aprox. I'm out of the office right now and I will post the exact phrase later).

thanks.


Posted By: Desperado
Date Posted: 06 May 2009 at 11:26am
When you return, please post the *exact* error.   TX

-------------
The Desperado
Dan Seligmann.
Work: http://www.mags.net
Personal: http://www.desperado.com



Posted By: LogSat
Date Posted: 06 May 2009 at 11:09pm
starbase, if you can please zip us the section of SpamFilter's activity logfile starting from 1 hour prior to the email being blocked, up until 1 hour after the email was received, we'll be able to see why it was blocked. Please also let us know what the to/from email addresses involved are so we may locate the email in the logs. If the file is over 5MB in size, I'll provide you our FTP login info via PM.

-------------
Roberto Franceschetti

http://www.logsat.com" rel="nofollow - LogSat Software

http://www.logsat.com/sfi-spam-filter.asp" rel="nofollow - Spam Filter ISP



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