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autowhitelist entry being blocked.

Printed From: LogSat Software
Category: Spam Filter ISP
Forum Name: Spam Filter ISP Support
Forum Description: General support for Spam Filter ISP
Printed Date: 25 September 2018 at 12:51am

Topic: autowhitelist entry being blocked.
Posted By: Derk
Subject: autowhitelist entry being blocked.
Date Posted: 02 April 2009 at 2:51pm
we have a customer complaining that messages are being blocked even though the from address is in the autowhitelist.

What would some possible issues be and where should I look?

Posted By: yapadu
Date Posted: 02 April 2009 at 10:47pm
Hi Derk,

You need to check who the actual sender of the message is, not what appears in the from field.

Robert G.

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