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Re-Write Subject Header for Whitelisted Emails

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pcmatt View Drop Down
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    Posted: 01 February 2012 at 7:59am
I think it would be very useful and helpful to re-write the Subject header (Email Body may be trickier) to provide end users with visual feedback that the email was received because of a whitelist event and it is not spam that SpamFilter simply let through.
 
So the subject:
 
Your Monthly Statement is Ready
 
would be changed to
 
WHITELISTED: Your Monthly Statement is Ready
 
The problem for me is that we ask that users report spam that gets through the filters and users have no way to know that the email they received was whitelisted or not without investigating headers.  This would be a great time saver and streamline our process of making the system more accurate for our users.
 
-Matt 
 
-Matt R
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 01 February 2012 at 8:49pm
That's actually a good idea to have as an option. Would you prefer that tag at the beginning of the subject, or suffixed at the end, for example in brackets, ex. Your Monthly Statement is Ready [WHITELISTED]?
Roberto Franceschetti

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Post Options Post Options   Thanks (0) Thanks(0)   Quote pcmatt Quote  Post ReplyReply Direct Link To This Post Posted: 01 February 2012 at 9:15pm
The only worry I have about suffixing is that some subjects are long and the full subject may not always displayed in all views in the various email clients.  I would think Prefixing would be the way to go.  That way a preview would give the feedback and the user can open the message to get the full subject.
-Matt R
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Post Options Post Options   Thanks (0) Thanks(0)   Quote yapadu Quote  Post ReplyReply Direct Link To This Post Posted: 02 February 2012 at 8:22am
I thought this was a good idea when Matt posted it, I vote for a the beginning in a fashion similar to the way the spam tag is an option.
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I am a user of SF, not an employee. Use any advice offered at your own risk.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 08 February 2012 at 10:20pm
Update. A new beta with this feature will be available within the next 2-3 days. The tag will be at the beginning of the subject.
Roberto Franceschetti

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Post Options Post Options   Thanks (0) Thanks(0)   Quote pcmatt Quote  Post ReplyReply Direct Link To This Post Posted: 08 February 2012 at 10:41pm
Thanks Roberto!
-Matt R
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