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White listed email block

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vbourbeau View Drop Down
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    Posted: 14 July 2011 at 9:03am
Hi
 
I put in the white list "Exluded From Emails" this line = *@clientdomain.com
 
But it was bloked =
 
/11/11 13:33:13:444 -- (3632) Mail from: eee@clientdomain.com
83324: 07/11/11 13:33:14:210 -- (3632) EMail from eee@clientdomain.com
 to rrr@mydomain.com matches content filter rules - rejected.
83328: 07/11/11 13:33:14:381 -- (1432) EMail from eee@clientdomain.com
 to rrr@mydomain.com was received and quarantined. Size: 393 KB, 402432 bytes
Is he was reject by a rule I put in the black lists filter? Is the black list filter take over the white list filter? If so how can I bypass this?
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yapadu View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote yapadu Quote  Post ReplyReply Direct Link To This Post Posted: 14 July 2011 at 9:15pm
The whitelist always overrules the blacklists.
--------------------------------------------------------------
I am a user of SF, not an employee. Use any advice offered at your own risk.
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vbourbeau View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote vbourbeau Quote  Post ReplyReply Direct Link To This Post Posted: 15 July 2011 at 7:53am
So why If I white list this email he was quarantined?
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LogSat View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 15 July 2011 at 10:33pm
vbourbeau,

Are you certain that there are no misspellings or trailing/leading spaces in your whitelist entry "*@clientdomain.com", and that the domain matches exactly the domain for the sender? As you thought, the whitelist takes precedence of the blacklist, so that email should have been delivered.

Please let us know if this helps. If not, could you please zip and email us at support at logsat dot com us the following so we can take a look:

  • SpamFilter's activity logfile for the 11th
  • Your SpamFilter.ini file
  • The \SpamFilter\Domains directory structure (if the file containing your "Exluded From Emails" whitelists are outside that directory tree, please include that as well.

If the zipped file is over 8MB in size, please upload it to our ftp server, for which I'll PM the login details.

Roberto Franceschetti

LogSat Software

Spam Filter ISP
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 19 July 2011 at 8:41am
vbourbeau,

We received your file. As I had already mentioned in my reply, the entry in your "AllowedEmailsFrom.txt" file for that domain did indeed have a trailing space after it, and thus it failed to match. FYI there are 8 other entries in your file that contain a trailing space, so those other 8 domains will not trigger the whitelist match.

I'll email you back the file without those spaces so you can compare it to your version.
Roberto Franceschetti

LogSat Software

Spam Filter ISP
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vbourbeau View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote vbourbeau Quote  Post ReplyReply Direct Link To This Post Posted: 19 July 2011 at 8:48am
Perfect thank you
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