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MS word attachment are refused

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starbase View Drop Down
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    Posted: 06 May 2009 at 7:31am
Hello,

How can I admit Microsoft word attachments, this are being refused by spamfilter ISP and I don't find where can I allow it.

Thanks a lot.
starbase
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Desperado View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Desperado Quote  Post ReplyReply Direct Link To This Post Posted: 06 May 2009 at 10:38am
Starbase,
 
Word attachments should be fine.  What is the bounce message?  Have you checked the "Blocked Attachments" rule set to make sure you DO NOT have something like *.doc in it?


Edited by Desperado - 06 May 2009 at 10:39am
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starbase View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote starbase Quote  Post ReplyReply Direct Link To This Post Posted: 06 May 2009 at 10:46am
Where can I find the 'blocked attachments'? I'm sorry if it's placed 'under my nose' but I can't find it.

Thanks a lot.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote starbase Quote  Post ReplyReply Direct Link To This Post Posted: 06 May 2009 at 11:08am
Ok, I've found it, but the list is blank...I don't understand the behaviour. when I try to send a .doc attachment, the server answers that the mail reaches some spam rule (aprox. I'm out of the office right now and I will post the exact phrase later).

thanks.
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Desperado View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Desperado Quote  Post ReplyReply Direct Link To This Post Posted: 06 May 2009 at 11:26am
When you return, please post the *exact* error.   TX
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 06 May 2009 at 11:09pm
starbase, if you can please zip us the section of SpamFilter's activity logfile starting from 1 hour prior to the email being blocked, up until 1 hour after the email was received, we'll be able to see why it was blocked. Please also let us know what the to/from email addresses involved are so we may locate the email in the logs. If the file is over 5MB in size, I'll provide you our FTP login info via PM.
Roberto Franceschetti

LogSat Software

Spam Filter ISP
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