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PDF scans causing SF to crash

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mohr View Drop Down
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    Posted: 03 March 2009 at 7:39am
Since our MS update last night, whenever we receive a PDF file and
a scan starts, SF just hangs and refuses to respond. No logfile entry,
nothing. I am running 4.0.1.786 w/o A/V.

Last log file entry is "scanning PDF" and then boom. I have to either
reboot or kill off with task manager and restart.

For now I have disabled PDFs scans....
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mohr View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote mohr Quote  Post ReplyReply Direct Link To This Post Posted: 03 March 2009 at 7:43am
Ah, found an error msg.....

03/03/09 04:30:35:968 -- (2532) Scanning PDF for spam:Inv_12737_from_Sine_Qua_Non.pdf
03/03/09 04:30:36:578 -- (2532) Warning: error (1) scanning PDF for spam - Access violation at address 004047A2 in module 'SpamFilterSvc.exe'. Read of address 0000022C
03/03/09 04:30:36:593 -- (2532) Warning: error scanning image for spam - Access violation at address 004047A2 in module 'SpamFilterSvc.exe'. Read of address 000001F4

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mohr View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote mohr Quote  Post ReplyReply Direct Link To This Post Posted: 03 March 2009 at 7:54am
Ah, and it is a legitimate Email. A PDF being generated by Quickbooks.
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LogSat View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 03 March 2009 at 12:43pm
mohr,
Could you please email us one of the PDFs in question at support at logsat.com so we can take a look?
Roberto Franceschetti

LogSat Software

Spam Filter ISP
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ostaa View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ostaa Quote  Post ReplyReply Direct Link To This Post Posted: 13 March 2009 at 7:09pm
Hi - we have the same problem. how did you disable pdf scan?
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mohr View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote mohr Quote  Post ReplyReply Direct Link To This Post Posted: 13 March 2009 at 8:03pm
There are two ways to address this problem.

First, turn off PDF scanning. To do this, you have
to edit spamfilter.ini and then restart spamfilter.
The changes to be made are:

SpamPDFMaxPagesToScan=0             ;(initially 2)
BlockBlankEmailsWithAttachments=    ;(initially *.pdf)

The second way to address this is to upgrade to 4.1.2.805
This is real easy to do and you do not need to edit spamfilter.ini.
(You will need to restart!)

BTW, Thanks Roberto for the fix!!!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ostaa Quote  Post ReplyReply Direct Link To This Post Posted: 14 March 2009 at 5:14am
Thanks - Do you know where can I download this? It is not on my login site (Its only version ISP 4.0.1.786)
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 15 March 2009 at 5:29pm
ostaa,

We apologize, there was an issue on the registered user area that prevented the download of the pre-release versions of SpamFilter. They (along with SF v4.1.2.805) should be visible now after logging in.
Roberto Franceschetti

LogSat Software

Spam Filter ISP
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