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saracen View Drop Down
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    Posted: 07 May 2008 at 12:47pm
A person sending an email to an address in our filter is receiving the following reason for rejection from the filter:

smtp; 557 You are not allowed to send mail to person@domain.com

The problem is that the person who is getting bounced is in the whitelist for that user, their domain is whitelisted and is we whitelisted his mail address specifically for the entire domain.

We are currently running SpamFilter ISP v4.0.0.772.

So far this is the only email address that we have been made aware of that is having this issue and we can't determine why the address continues to be rejected.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 07 May 2008 at 4:45pm
Saracen,

The most common cause for that error is that the domain "domain.com" is not listed in your "Local Domains" list that specifies the domains for which SpamFilter will accept emails (or that the domain is listed, but there are leading/trailing spaces in it).

If that's not the case, can you please zip and email us your SpamFilter.ini file, and the \SpamFilter\Domains directory structure, and let us know what the to/from email addresses are? Please also include the full line in the activity logfile you mentioned in this post.
If your whitelist files are stored in a directory outside the \SpamFilter\domains tree, please also include those files in the zip.
Roberto Franceschetti

LogSat Software

Spam Filter ISP
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Post Options Post Options   Thanks (0) Thanks(0)   Quote saracen Quote  Post ReplyReply Direct Link To This Post Posted: 13 May 2008 at 6:12pm
Roberto,

I've sent an email with the requested information as well as an example NDR and further details.

Thanks.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 13 May 2008 at 8:08pm
saracen,

We received the zip, but it is missing SpamFilter's activity logfile, so we are unable to see what SpamFilter is doing with email being received. Can you please send that as well (or the section of the log trimmed at around the time of the email)
Roberto Franceschetti

LogSat Software

Spam Filter ISP
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