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matches content filter rules - rejected.

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john11 View Drop Down
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    Posted: 20 April 2008 at 2:11pm
We are unable to understand what "content filter" rule this rejection might be matching.The log error we get is:
04/20/08 11:04:39:311 -- (7412) EMail from someone_else@their_domain.com to someone@our_domamin.com matches content filter rules - rejected.
How to check why we are rejecteing this message?
Running version 3.1.3.615
Thanks,
John
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jerbo128 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jerbo128 Quote  Post ReplyReply Direct Link To This Post Posted: 20 April 2008 at 10:05pm
Look for the header:
X-Rejection-Reason: nn
 
Where nn is the rejection reason.  You can match this number to the reject ID table.
 
Hope that helps.
 
Jeremy
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john11 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote john11 Quote  Post ReplyReply Direct Link To This Post Posted: 20 April 2008 at 10:08pm
Jeremy,  Thanks for the reply. But if the email is rejected, I have no email to check for the headers.  What to do?  John
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LogSat View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 21 April 2008 at 5:51pm
john11,

All the log entries related to that email have the thread id (7412) right next to the timestamp (that thread id can be reused in a different emails, but only one connection will have that id at the same time).

This said, if you look at the prior log entries for that connection with that threadID, there should be another entry that will tell you what filter blocked the email (most likely it is the keyword filter, and if so, the specific keywords that caused the match will be logged).
Roberto Franceschetti

LogSat Software

Spam Filter ISP
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