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Blank email with specified attachment only

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Wayne View Drop Down
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    Posted: 13 November 2007 at 4:33am
Hi

I have some HTML emails in the quarantine with the rejectdesc "Blank email with specified attachment only" but the body from these emails aren't empty. As attachments 1 PDF file and 1 empty HTML File "Htmlpart.htm" were included. Is the empty HTML file the problem?

Any suggetions?
Thanx
Wayne

HTML Body:

<HTML><META http-equiv=Content-Type content="text/html; charset=utf-8">
<BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><BR><DIV> <SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><DIV>Sehr geehrte Damen und Herren</DIV><DIV><BR></DIV><DIV>In der Beilage erhalten Sie die neuen Preise.</DIV><DIV><BR></DIV><DIV><BR></DIV><DIV>Mit freundlichen Gr++ssen</DIV><DIV>Schl+ñpfer AG</DIV><DIV><BR></DIV><DIV>R. Sch+ñr</DIV><DIV><BR></DIV><DIV><A href="mailto:adr@domain">adr@domain</A></DIV><BR class="Apple-interchange-newline"></SPAN> </DIV></BODY></HTML>


Edited by Wayne - 13 November 2007 at 4:43am
SF4.5.0.1-beta
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 14 November 2007 at 9:40am
Wayne,

Could you please post the entire email contents, headers included, so we can better understand what is happening? If you wish, you can also email us at support at logsat dot com this info to keep it private and not visible on the forums.
Roberto Franceschetti

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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 19 November 2007 at 7:43pm
Thanks to Wayne's logs, we were able to identify two problems which caused valid, non-blank html emails to be blocked by mistake.

The patch will be available shortly, following are the release notes for this fix:
// New to VersionNumber = '3.5.4.729';
{TODO -cFix : When using the "Customized Filter Settings" to disable the keyword filter for a domain, it's possible that the " Detected blank HTML email with specified attachment" filter could be triggered incorrectly}
{TODO -cFix : When emails have multiple html parts, and the last one in the email is blank, it's possible that the " Detected blank HTML email with specified attachment" filter could be triggered incorrectly}

Roberto Franceschetti

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Post Options Post Options   Thanks (0) Thanks(0)   Quote scharette Quote  Post ReplyReply Direct Link To This Post Posted: 01 February 2008 at 12:27pm
Hi

I am having the same issues here...with version 3.5.4.730...I will be upgrading to the 4.0.0.772 version here soon...so if the issue isn't there then don't spend too much time here..
Emails are not blank but they are being seeing as blank with attachment.  I have deleted my customers email address so it is not posted also changed the senders address...but posted the email and header for review...if you need the original just let me know.

Thanks

Sara

Received: from antispam2.inct.net [192.168.70.11] by mail.inct.net with ESMTP
  (SMTPD32-8.12) id A1191E7200C2; Fri, 01 Feb 2008 10:56:09 -0500
Received: from 65.54.246.157 by antispam2.inct.net (LogSat Software SMTP Server); Fri, 1 Feb 2008 10:55:46 -0500
Received: from hotmail.com ([65.55.138.27]) by bay0-omc2-s21.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.3959);
Fri, 1 Feb 2008 07:54:57 -0800
Received: from mail pickup service by hotmail.com with Microsoft SMTPSVC;
Fri, 1 Feb 2008 07:54:56 -0800
Message-ID: <BAY133-DAV1746FD3BB7A49FD111475587300@phx.gbl>
Received: from 68.23.10.88 by BAY133-DAV17.phx.gbl with DAV;
Fri, 01 Feb 2008 15:54:54 +0000
X-Originating-IP: [68.23.10.88]
X-Originating-Email: [abc@msn.com]
X-Sender: abc@msn.com
From: "MARIO CASTELLO" <abc@msn.com>
To: "Karen Leuther"
"jacksons"

Date: Fri, 1 Feb 2008 10:54:26 -0500
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_000_0408_01C864C0.CFC98C90"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: MSN 9
X-MimeOLE: Produced By MSN MimeOLE V9.50.0039.1900
Seal-Send-Time: Fri, 1 Feb 2008 10:54:26 -0500
X-OriginalArrivalTime: 01 Feb 2008 15:54:56.0584 (UTC) FILETIME=[CAB1E480:01C864EA]
X-Server: LogSat Software SMTP Server
X-SF-RX-Return-Path: <abc@msn.com>
X-SF-HELO-Domain: bay0-omc2-s21.bay0.hotmail.com
X-SF-Originating-IP: 65.54.246.157
X-SF-WhiteListedReason: Whitelisted - Email size exceeded MaxMsgSizeForSpamFiltering
X-Rejection-Reason: 24 - Blank email with specified attachment only
Subject: SPAM: SUMMER CAMP 2008
X-RCPT-TO: <>
Status: R
X-IMail-Rule: S~SPAM:SPAM Data- SPAM: SUMMER CAMP 2008
X-UIDL: 501842959



Dear All:
 
I need approval and please post it on the web.
 
Kind regards.
 
MC

SUMMER CAMP -2008-Healthplex & Noblesville.pdf (Binary attachment)



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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 01 February 2008 at 10:41pm
Sara,

We tried to replicate this by guessing what the email's format was, but are unable to. There's some extra carriage returns in this post, and the mime headers are missing, so i's probably best if you email us he entire email so we can try to be more accurate in replicating this.
Roberto Franceschetti

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Post Options Post Options   Thanks (0) Thanks(0)   Quote scharette Quote  Post ReplyReply Direct Link To This Post Posted: 08 February 2008 at 9:58pm
Hi

I tried emailing another example to support@logsat.com however not sure it is getting to you....can you confirm if that is the proper email address to be mailing it to...

Thanks

Sara
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 09 February 2008 at 12:17am
Sara,

Yes, that is the right address, but we did not see any emails from you form neither the ????ltd.net address not the ????reach.com one, sorry.
Roberto Franceschetti

LogSat Software

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