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Spamfilter app failing

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Terry View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Terry Quote  Post ReplyReply Direct Link To This Post Topic: Spamfilter app failing
    Posted: 29 August 2007 at 9:26am
We are on 707 and have been experiencing multiple failures during the day with the service crashing...here are some event log entries....we went to 707 to fix the whitelist problem but I am wondering...can I go back to 704 without hurting anything?  I am concerned about the multiple message delivery problem and now this issue on the 707 version.....
 
Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date:  8/28/2007
Time:  6:11:30 AM
User:  N/A
Computer: POPSMTP
Description:
Reporting queued error: faulting application SpamFilterSvc.exe, version 3.5.4.707, faulting module SpamFilterSvc.exe, version 3.5.4.707, fault address 0x0003ea76.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 53 70 61   ure  Spa
0018: 6d 46 69 6c 74 65 72 53   mFilterS
0020: 76 63 2e 65 78 65 20 33   vc.exe 3
0028: 2e 35 2e 34 2e 37 30 37   .5.4.707
0030: 20 69 6e 20 53 70 61 6d    in Spam
0038: 46 69 6c 74 65 72 53 76   FilterSv
0040: 63 2e 65 78 65 20 33 2e   c.exe 3.
0048: 35 2e 34 2e 37 30 37 20   5.4.707
0050: 61 74 20 6f 66 66 73 65   at offse
0058: 74 20 30 30 30 33 65 61   t 0003ea
0060: 37 36                     76     
 
Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date:  8/28/2007
Time:  6:11:39 AM
User:  N/A
Computer: POPSMTP
Description:
Reporting queued error: faulting application kill.exe, version 5.0.2195.2104, faulting module ntdll.dll, version 5.2.3790.1830, fault address 0x00034019.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 6b 69 6c   ure  kil
0018: 6c 2e 65 78 65 20 35 2e   l.exe 5.
0020: 30 2e 32 31 39 35 2e 32   0.2195.2
0028: 31 30 34 20 69 6e 20 6e   104 in n
0030: 74 64 6c 6c 2e 64 6c 6c   tdll.dll
0038: 20 35 2e 32 2e 33 37 39    5.2.379
0040: 30 2e 31 38 33 30 20 61   0.1830 a
0048: 74 20 6f 66 66 73 65 74   t offset
0050: 20 30 30 30 33 34 30 31    0003401
0058: 39                        9      
Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date:  8/28/2007
Time:  6:11:41 AM
User:  N/A
Computer: POPSMTP
Description:
Reporting queued error: faulting application kill.exe, version 5.0.2195.2104, faulting module ntdll.dll, version 5.2.3790.1830, fault address 0x00034019.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 6b 69 6c   ure  kil
0018: 6c 2e 65 78 65 20 35 2e   l.exe 5.
0020: 30 2e 32 31 39 35 2e 32   0.2195.2
0028: 31 30 34 20 69 6e 20 6e   104 in n
0030: 74 64 6c 6c 2e 64 6c 6c   tdll.dll
0038: 20 35 2e 32 2e 33 37 39    5.2.379
0040: 30 2e 31 38 33 30 20 61   0.1830 a
0048: 74 20 6f 66 66 73 65 74   t offset
0050: 20 30 30 30 33 34 30 31    0003401
0058: 39                        9      
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LogSat View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 29 August 2007 at 10:06pm
Terry,

In the logs above we see entris for the "kill.exe" application. If SpamFilter (or other applications) are forcefully terminated, it is likely they will log errors and faults.

If the "klll" command was issued because SpamFilter was unresponsive, there will likely be other events being logged at the time when the problem occurred. Those will be the ones that can provide clues as to what happened.

Once we receive the full SpamFilter's logfiles, hopefully e'll be ale to find out both what is happening here and the reson for the duplicate emails in your other post.
Roberto Franceschetti

LogSat Software

Spam Filter ISP
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Terry View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Terry Quote  Post ReplyReply Direct Link To This Post Posted: 30 August 2007 at 9:29am
sorry Roberto...I have been trying to upload the log to your ftp site for 2 days unsuccessfully.  I keep getting timed out after a partial upload.  I will try again from home tonight.
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