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URGENT, dissapearing emails after quarant

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pjagmo View Drop Down
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    Posted: 19 September 2006 at 7:50am

Hello all.

We have big problems with emails that are dissapearing after they have been released from quarantine. We get a couple of calls a week from customers + we have the problem ourselves.

I cannot figure out why and when it is happening and nothing is seen in the log, in fact we had a case today where one of my co-workers had the problem so i checked in the logfile and i could not even see the release event from quarantine.

Thankful for swift help.

Best regards

Patrik

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LogSat View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 19 September 2006 at 8:37am
Patrik,

Could you please zip & email us SpamFilter's activity logfile for the day this happened? We'd also need the FROM and TO email addresses so we can locate the email in the log, and possibly the apporoximate time the quarantine release occurred.
Roberto Franceschetti

LogSat Software

Spam Filter ISP
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pjagmo View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote pjagmo Quote  Post ReplyReply Direct Link To This Post Posted: 19 September 2006 at 8:58am

Roberto.

Sorry, this email was not lost (human error). The next time i have a real case i will do as instructed.

Best Regards

Patrik

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