Spam Filter ISP Support Forum

  New Posts New Posts RSS Feed - spamfilter not working
  FAQ FAQ  Forum Search   Register Register  Login Login

spamfilter not working

 Post Reply Post Reply
Author
cmrbds View Drop Down
Newbie
Newbie


Joined: 14 February 2005
Location: United States
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote cmrbds Quote  Post ReplyReply Direct Link To This Post Topic: spamfilter not working
    Posted: 19 January 2006 at 1:08pm

I need assistance. I have SF 2.7.1.515 running on a Win2003 Server. It hasn't worked properly the last few days.Log shows messages being forwarded but quarantine is empty.That is not possible.Our quarantine (which we empty 4-5XDay) is NEVER empty. Our Access file spamfilter.mdb has records in it and when sorted by date show current files (when opening via MSAccess) but still nothing in the SF quarantine. HELP!

Back to Top
sgeorge View Drop Down
Senior Member
Senior Member


Joined: 23 August 2005
Status: Offline
Points: 178
Post Options Post Options   Thanks (0) Thanks(0)   Quote sgeorge Quote  Post ReplyReply Direct Link To This Post Posted: 19 January 2006 at 2:11pm
Hmm, I hope it is a simple problem.  One possiblity might be that the Access DB you are opening is no longer the DB being accessed by SpamFilter.

Try going to Settings -> Quarantine DB.
  • Open the file that is specified in the Connection String box.  Verify that the database specified in this file is the same Access DB that has records.
  • Then follow the Step 1, Step 2, & Step 3 tabs... hitting the test button on each tab.  Verify that you don't have any errors when hitting those buttons.
Do all of these checks come out clean?  If so, then post back - there would have to be some other problem causing this.

Good luck!
Back to Top
LogSat View Drop Down
Admin Group
Admin Group
Avatar

Joined: 25 January 2005
Location: United States
Status: Offline
Points: 4068
Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 19 January 2006 at 10:29pm
We're working with cmrbds via email. The Access database became corrupted, and while spam was still being added to the quarantine, the query showing archived emails was showing an error in Access. 
Roberto Franceschetti

LogSat Software

Spam Filter ISP
Back to Top
sgeorge View Drop Down
Senior Member
Senior Member


Joined: 23 August 2005
Status: Offline
Points: 178
Post Options Post Options   Thanks (0) Thanks(0)   Quote sgeorge Quote  Post ReplyReply Direct Link To This Post Posted: 19 January 2006 at 10:58pm
Thanks, good to know.  Good luck to both of you on getting the DB back up and healthy again. :)
Back to Top
cmrbds View Drop Down
Newbie
Newbie


Joined: 14 February 2005
Location: United States
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote cmrbds Quote  Post ReplyReply Direct Link To This Post Posted: 23 January 2006 at 4:56pm
I have uploaded my corrupt database (did this last week) but haven't heard back from anyone from SpamFilter support...My Company and Director are looking for answers and the solution asap. Has anyone had a chance to look at and/or attempt repair on my database? Please let me know asap. Thanks!
Back to Top
cmrbds View Drop Down
Newbie
Newbie


Joined: 14 February 2005
Location: United States
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote cmrbds Quote  Post ReplyReply Direct Link To This Post Posted: 24 January 2006 at 1:34pm
I still haven't heard anything back from support and the database I uploaded last week isn't the most current now. The existing corrupt database has more message records in it now. Have you made any progress on the database I sent via FTP? Do you want the most current copy?
Back to Top
LogSat View Drop Down
Admin Group
Admin Group
Avatar

Joined: 25 January 2005
Location: United States
Status: Offline
Points: 4068
Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 24 January 2006 at 3:29pm
crmb,

We've sent you 3-4 different emails yesterday with a status/response. Have you been receiving them? We did not get any bounces, so as you received the ones we sent in the morning, we thought you received the ones in the afternoon.

Following is the one we sent at 3:58pm yesterday afternoon:

========================

We were able to both see the quarantined email list in SpamFilter using your database, and also able to run the query that resulted in an error on your server last week.
 
The good news is that this means that your database may not be corrupted afterall. Has anything changed on the server that could have caused the query not to run on your server? Could you pelase try updating your MDAC (Microsoft Data Access Components) from Microsoft by downloading the latest verison from http://msdn.microsoft.com/data/mdac? Often problems with Access are caused by old MDAC components, that at times may be installed by other applications without the user knowing.
 
Roberto

Roberto Franceschetti

LogSat Software

Spam Filter ISP
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down



This page was generated in 0.094 seconds.