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SpamFilter freezes everyday

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Benny View Drop Down
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    Posted: 17 January 2006 at 11:07am

I have the current version New SpamFilter ISP v2.7.1.515 official, but it freezes from time to time and I am forced to re-start the SpamFilter service every 4 hours.

We are a very small shop and receive ~1000 emails/day.

OS: Windows 2003 Web Edition SP1 with 2GB memory and dual CPU



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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 17 January 2006 at 12:33pm
Benny,

Can you please zip and email us at support @ logsat dot com one of SpamFilter's activity logfiles for a day it crashes?
Roberto Franceschetti

LogSat Software

Spam Filter ISP
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Benny Quote  Post ReplyReply Direct Link To This Post Posted: 17 January 2006 at 3:25pm

There's nothing. Here's a copy. After the 01/13/06 15:12:18, it simply stopped logging until I stopped and started the service

01/13/06 15:11:19:415 -- (572) Blacklist cache - starting cleanup
01/13/06 15:12:05:165 -- (3420) Connection from: 82.33.1.209  -  Originating country : United Kingdom
01/13/06 15:12:06:196 -- (3420) Resolving 82.33.1.209 - 82-33-1-209.cable.ubr13.newt.blueyonder.co.uk
01/13/06 15:12:07:133 -- (3420) Mail from: bjmmiami@richardsbutler.com.hk
01/13/06 15:12:07:571 -- (3420) - MAPS search done... 521 The IP 82.33.1.209 is Blacklisted by bl.spamcop.net. Blocked - see http://www.spamcop.net/bl.shtml?82.33.1.209
01/13/06 15:12:07:571 -- (3420) 82.33.1.209 - Mail from: bjmmiami@richardsbutler.com.hk To: garyp@mycompany.com will be rejected
01/13/06 15:12:08:336 -- (4796) Time to add Msg to Bayes corpus:0
01/13/06 15:12:08:352 -- (3420) Blacklist cache - Added 82.33.1.209 to limbo
01/13/06 15:12:08:352 -- (3420) Disconnect
01/13/06 15:12:14:883 -- (3244) Adding to C:\Program Files\SpamFilter\AutoWhiteListForceDelivery.txt:tjohnson@ric oncols.com|john.forsyth@mycompany.com
01/13/06 15:12:14:883 -- (3244) Delivering quarantined email from <tjohnson@riconcols.com> to john.forsyth@mycompany.com
01/13/06 15:12:14:915 -- (3244) Adding to C:\Program Files\SpamFilter\AutoWhiteListForceDelivery.txt:tjohnson@ric oncols.com|john.forsyth@mycompany.com
01/13/06 15:12:14:915 -- (3244) Delivering quarantined email from <tjohnson@riconcols.com> to john.forsyth@mycompany.com
01/13/06 15:12:14:946 -- (3244) Adding to C:\Program Files\SpamFilter\AutoWhiteListForceDelivery.txt:tjohnson@ric oncols.com|john.forsyth@mycompany.com
01/13/06 15:12:14:961 -- (3244) Delivering quarantined email from <tjohnson@riconcols.com> to john.Forsyth@mycompany.com
01/13/06 15:12:14:961 -- (4796) Time to add Msg to Bayes corpus:0
01/13/06 15:12:15:008 -- (4796) Time to add Msg to Bayes corpus:0
01/13/06 15:12:15:086 -- (3244) Adding to C:\Program Files\SpamFilter\AutoWhiteListForceDelivery.txt:eric@customp roducts.com|julio.baez@mycompany.com
01/13/06 15:12:15:118 -- (4796) Time to add Msg to Bayes corpus:0
01/13/06 15:12:16:118 -- (3244) Delivering quarantined email from <eric@customproducts.com> to julio.baez@mycompany.com
01/13/06 15:12:17:415 -- (6096) Sending email from tjohnson@riconcols.com to john.forsyth@mycompany.com
01/13/06 15:12:17:477 -- (4796) Time to add Msg to Bayes corpus:0
01/13/06 15:12:17:524 -- (1288) Sending email from tjohnson@riconcols.com to john.forsyth@mycompany.com
01/13/06 15:12:17:555 -- (6096) EMail from tjohnson@riconcols.com to john.forsyth@mycompany.com  was forwarded to 192.168.20.123:25
01/13/06 15:12:17:633 -- (3924) Sending email from tjohnson@riconcols.com to john.Forsyth@mycompany.com
01/13/06 15:12:17:665 -- (1288) EMail from tjohnson@riconcols.com to john.forsyth@mycompany.com  was forwarded to 192.168.20.123:25
01/13/06 15:12:17:774 -- (3924) EMail from tjohnson@riconcols.com to john.Forsyth@mycompany.com  was forwarded to 192.168.20.123:25
01/13/06 15:12:17:821 -- (4240) Sending email from eric@customproducts.com to julio.baez@mycompany.com
01/13/06 15:12:18:743 -- (4240) EMail from eric@customproducts.com to julio.baez@mycompany.com  was forwarded to 192.168.20.123:25

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WebGuyz View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote WebGuyz Quote  Post ReplyReply Direct Link To This Post Posted: 17 January 2006 at 8:31pm
Anything in the server event log at the time SF stops?
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Benny View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Benny Quote  Post ReplyReply Direct Link To This Post Posted: 17 January 2006 at 9:32pm
I didn't find any. It didn't crash. It just freezes, shows up as "not responding" and won't accept any mails.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 17 January 2006 at 10:40pm
Benny,

Can you please zip us the whole log? Previous entries (even hours prior) may contain clues or errors which could help us.
Should it happen again, if SpamFilter's GUI is visible and the activity log is displayed, could you verify what the last entries on screen are?
As the logs are written to every 60 seconds (or when there's an error) there may be more displayed on screen than in the logs.
For testing purposes, could you also please modify the following entry in the SpamFilter.ini file to:

RealtimeDiskLogging=1

this will cause SpamFilter to save the logfile after every line is added so that we reduce the chance of missing entries in case of errors.

Please also change the following to:

EnableDBGLogs=1

To create more debug logs. They will be in the logfile directory, and will be named "dbg_something.log".

We'll need to see the main logfile and the debig logs if it crashes after this changes.
Roberto Franceschetti

LogSat Software

Spam Filter ISP
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Benny Quote  Post ReplyReply Direct Link To This Post Posted: 18 January 2006 at 3:44pm
OK, I'll do that and let you know.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Benny Quote  Post ReplyReply Direct Link To This Post Posted: 19 January 2006 at 11:54am
Log file sent.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 19 January 2006 at 10:27pm
Benny,

The log you sent is for the 19th, while the one you posted is from the 13th, so we cannot locate the restarts you refer to.

However, looking at your logs from the 19th, we see two entries that show SpamFilter being shut down. This is not a crash, but rather SpamFilter's service being stopped (by a user or an application):

01/19/06 02:34:01:054 -- Shutting down all threads. Please wait up to 15-20 seconds....

01/19/06 04:34:00:126 -- Shutting down all threads. Please wait up to 15-20 seconds....


Please look at the timestamps, they are *exactly* two hours apart, indicating that it is very likely that an application is stopping SpamFilter's service on a regular schedule.

Can you please examine your server to see why that is occurring?

If these "3rd party" shutdowns are not the ones you refer to, and SpamFilter "freezes" at other times, unrelated to these events, can you please upgrade to the latest build available (517) so that we can proceed with the troubleshooting?
Roberto Franceschetti

LogSat Software

Spam Filter ISP
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Benny Quote  Post ReplyReply Direct Link To This Post Posted: 19 January 2006 at 10:51pm

Roberto, I put a note in the log file indicating the time of the "freeze"!!

The shutdowns every two hours are on-purpose as it freezes too often. I wrote a script to reset it every two hours and I want the service to be interrupted for no more than 2 hours should a freeze occurs.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote LogSat Quote  Post ReplyReply Direct Link To This Post Posted: 19 January 2006 at 11:04pm
Sorry, but in 5,000 lines of logs we were looking for system errrors, and not a "human" note :-)

Now that we know what to look for, it's easier. From the last log then, when it froze, it appears you clicked on the "Save Settings" button 3 times within 30 seconds, and the freeze occurred right after the 3rd. Could you then zip us your SpamFilter.ini file, along with all your local blacklist/whitelist files? It's possible that one of your specific settings is causign this to occurr, and we'd need to reproduce them.

What about the other crashes? Were you actively using SpamFilter's GUI when it froze?
Roberto Franceschetti

LogSat Software

Spam Filter ISP
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Benny Quote  Post ReplyReply Direct Link To This Post Posted: 20 January 2006 at 9:35am

Files sent. Mostly the freeze occured when I was working on it, but some did not.

 

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Benny Quote  Post ReplyReply Direct Link To This Post Posted: 15 February 2006 at 2:37pm
Roberto, it starts doing that again. I'll send you another log. Please look at it the time from 11:00AM to 13:00.
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